- contact@zarinacrm.ae
- +971 58 987 5377
Quick and Organized Response for Every Client
Zarina CRM includes a complete Technical Support module, where you can efficiently manage all incoming requests. Easily create tickets, filter them by status, priority, or responsible person, add files, and communicate directly with the client – everything is centralized, easy to access, and monitorable in real time.
Quick Response, Efficient Organization, and Excellent Support
Zarina CRM provides a comprehensive HelpDesk system for managing all customer requests. Create technical tickets, track status, set priorities, and collaborate directly within the platform. Everything is centralized, easy to use, and without lost emails or messages.
Assign Responsible Person
You can set certain tickets to be assigned to an agent based on the client, status, or other preset rules with Zarina CRM Dubai.
Real-time Status Updates
Easily change the status of a ticket: "New", "In Progress", "Closed" – without having to enter the file, directly from the interface.
Instant Notifications
When a customer receives a response or a ticket status changes, they automatically receive an email notification, improving response time.
Attachments in Conversations
Upload documents, images, or PDFs for each ticket. Everything is securely saved and visible only to the team and the client.
Instant Access on Mobile & Desktop
The interface is responsive – you can create, edit, and respond to tickets anywhere, from laptop, tablet, or mobile phone.
Centralized HelpDesk System
Manage all requests in one place – no more lost emails, no more chaos, and no external apps needed with Zarina CRM Dubai.
Complete Ticket Management in One Place
All customer requests in a centralized, easy-to-track panel.
Create New Tickets
Create new tickets in seconds with client name, email, title, and description.
Add Attachments and Set Priority
Attach files and select priority: Low, Medium, Urgent.
Assign a Responsible Person
Quickly assign a team member to handle each request.
View All Messages in a Clear Thread
All messages displayed in a clear thread with chronology and author (agent/client).
Real-time Status Updates
Edit the status in real-time: New, In Progress, Closed.
Advanced Ticket Search
Find any ticket by using advanced filters: client, email, status, responsible person.
Collaborative and Efficient Interface for the Team
Respond faster and organize technical support better.
Automatic Notifications
Get notified when a ticket is created or updated.
Clear Task Ownership
Each agent only sees the tickets they’re responsible for → clear task distribution.
Color-coded Messages
Messages are color-coded (agent vs. client) for better readability.
Complete Conversation and Attachment History
Access the full conversation history and attachments for each request.
Easy-to-use System on Desktop or Mobile
No need for external apps, simple to use on both desktop and mobile.
Future Reports on Response Time and Ticket Volume
Track average response times and number of tickets with future reports.
Dubai Companies that Reached New Levels of Success with Zarina CRM
Optimize Your Business and Processes
Enhance your team’s performance and streamline your workflows with Zarina CRM Dubai.