Contact
How can we help?
The implementation team reviews your company’s requirements and replies in writing. The first conversation is free and carries no obligation.
Luni – vineri, 08:00 – 17:00
Email · general enquiriescontact@zarinacrm.aeMonday – Friday, 08:00 – 17:00 CET›WhatsApp · message usWrite on WhatsAppThe fastest way if you prefer writing.›
Office and hours
OfficeAl Sufouh 2, Dubai, United Arab Emirates
OfficeCalea Victoriei 63-81, Bucharest, 010065, Romania
Working hoursMonday – Friday, 08:00 – 17:00 CET
Saturday and Sunday, closed
Saturday and Sunday, closed
What you can count on
Answer the same working dayEmail and WhatsApp messages are answered on the same working day, during office hours. Outside them, on the next working day.
Six months of technical warrantyDefects in the delivered functionality are fixed at no extra cost. See what the warranty covers
Your data stays on your serverThe application is installed on your own infrastructure. We access it only when you ask us to, for implementation or support. Terms and conditions
Send a message
Reply today
Choose the subject and your message goes straight to the team that handles it.
Online since 2004 · Active installations in the United Arab Emirates and Romania · Application interface in 15 languages
After you send
What happens next, concretely
No unsolicited calls and no automatic entry onto any marketing list.
1You get a confirmationAn automatic email confirms that your message arrived and which team it went to, together with the text you sent.
2We review the requirementWe read what you wrote and, if something is unclear, we ask you one short question before proposing anything.
3We answer concretelyYou get the answer in writing, with the right modules and the exact price. If it is simpler to show, we propose a 20-minute conversation.
Where to find us
Office and working hours
The office is for scheduled meetings. Implementation and support are done remotely, on your company’s server.
Address and hours
OfficeAl Sufouh 2, Dubai, United Arab Emirates
OfficeCalea Victoriei 63-81, Bucharest, 010065, Romania
HoursMonday – Friday, 08:00 – 17:00 CET
Saturday and Sunday, closed
Saturday and Sunday, closed
Contact people
The team that picks up your request
Requests sent through this page are assigned, by subject, to one of the people below. The answer comes directly from whoever handles that area.
Ciobanu Dan-IonuțFounder · CEOLinkedIn →
Andrei IftodeChief Software ArchitectLinkedIn →
Elena VasilescuChief Operating Officer
Identification details
Who you contract with
Zarina CRM is developed and licensed by a company registered in Romania. The contracting details appear in full in the Terms and Conditions, in the contract and on the invoice.
ProductZarina CRM
Regional officeAl Sufouh 2, Dubai, United Arab Emirates
Contracting detailsIn the Terms and Conditions
Contactcontact@zarinacrm.ae
Frequently asked questions
What people ask before writing
How long until I get a reply?
We reply on the same working day, during working hours Monday to Friday, 08:00 – 17:00 CET. Messages received at the weekend or after 17:00 get a reply on the first working day.
Does the first conversation cost anything?
No. We review your company’s requirements and tell you which modules would be needed, with no obligation and no cost. If we conclude that Zarina CRM does not suit your activity, we say so directly.
Can I see the application before talking to anyone?
Yes. On the trial page you fill in a short form and receive by email a personal link to the test environment that matches your field, with demonstration data already loaded. No credit card is asked for and no unsolicited calls follow.
I am already a client and I have a technical problem. Where do I write?
To contact@zarinacrm.ae, stating the domain of your installation and the module concerned. For situations that stop your activity, mark the message as urgent in the subject line.
Do you work outside the Emirates?
Yes. We have active installations in the United Arab Emirates and in Romania, and the application interface is available in 15 languages, with right-to-left support for Arabic.
What happens to the data I send through the form?
It is used solely to reply to your request. It stays with the operating company named in the Terms and Conditions, is not passed on, does not enter marketing campaigns and can be deleted at any time, by replying to the email you receive from us.