Guesthouse
The unit sold is the room, and the person receiving guests is the host, not a front desk in shifts.
- Rooms, not abstract units
- Host, instead of front desk
- Guests, with their stay history
- Menu adapted to the profile
Zarina CRM Hotel · Guesthouse profile
Software for guesthouses, with bookings, channels and guests in one place
A room sold twice, on two platforms, costs more than a night: it costs a review. When every channel has its own calendar, syncing becomes a matter of memory, and direct bookings — the commission-free ones — get lost among them. Zarina CRM gathers channel bookings and direct ones in the same calendar, with housekeeping and payments linked to every stay. It is installed on the guesthouse’s own server, with a lifetime licence.
The course of a stay
From enquiry to invoice, in 6 steps
Every step exists as such in the application. It is not a presentation diagram; it is the order in which data is entered.
1
The requirement
The booking comes in directly, by phone or from the channels you are listed on.
2
Room allocated
The calendar shows what is free for the requested period, for each room, with no overlaps.
3
Confirmation
The booking is confirmed at the period’s rate, and the deposit can be taken online.
4
Arrival
At check-in the guest’s details are completed, and charges add up on the stay’s folio.
5
Housekeeping
Vacated rooms appear on the housekeeping list, with their status, not on a note on the fridge.
6
Departure
At check-out the stay’s folio is closed and the payment document is issued.
The application’s vocabulary
The profile changes the terms, not just a label
The Hotel edition has five profiles. Choosing one changes the names throughout the application and the menu structure, so the screens resemble the way you work.
Hotel and resort
Profiles for larger properties, where the front desk works in shifts and the volume needs other screens.
- Front desk, with shift handover
- Rooms by type
- Higher booking volume
- Same licence, different profile
Hostel and apartments
Profiles for those selling beds or whole apartments, not classic rooms.
- In a hostel, the unit is the bed
- For apartments, the unit is the apartment
- Host, instead of front desk
- Change it at any time, with no new licence
Channels and direct bookings
Availability is no longer kept in two places
The part that costs a guesthouse most: a room sold twice because a channel was not updated in time.
Connecting to channels
The edition has a channel module, with adapters for the main platforms and calendar-based sync.
- Adapters for the major platforms
- iCal sync, where required
- Availability goes out from a single calendar
- Bookings come into the same list
Direct booking
Your own booking engine brings you stays with no platform commission.
- Booking form on your own website
- Rates and periods you define
- Online deposit collection
- Confirmation goes out automatically
Rates by period
Season, minimum nights and rates are defined once and apply on their own.
- Different rates by season
- Rules by period
- Price per room type
- Visible in the calendar
Daily operations
What happens between arrival and departure
- The stay’s folio gathers everything. Accommodation, breakfast, consumption and services add up on the same stay, so nobody hunts for slips at departure.
- Housekeeping has its own list. Vacated and occupied rooms appear with their status, and what was done stays on record.
- Inventory is by room type. You know exactly what you have to sell, not from a spreadsheet kept separately.
- The guest has a history. Who has stayed before, when and what they consumed is visible on their record, not in the host’s memory.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things that depend on others.
- Channels work through your own accounts. Each platform requires the guesthouse’s account and keys. We do not act as an intermediary for accounts and do not guarantee their policies.
- Online payment needs a payment processor. The processor account is yours, with its own fees.
- It does not report to government systems on its own. Documents are prepared from the application; submission, for example to the tourism authority, remains a step on your side.
- It is not restaurant software. Consumption is posted to the stay, but the application does not run a kitchen with table orders.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Where you are today
If bookings are kept in a notebook and on the phone
The problems below are not hypothetical. They are the reasons guesthouses look for software.
The room sold twice
One booking comes in on a channel, another by phone, and the calendar was not updated in between.
Availability goes out from a single calendar.
The charge forgotten at departure
The guest leaves in the morning and nobody remembers what they had on the second evening.
Everything adds up on the stay’s folio, as it happens.
The room not ready
The guest arrives, and the room had not been put on the housekeeping list.
Vacated rooms go onto the list automatically, with their status.
Licensing model
Lifetime licence, no commission per booking
The Guesthouse profile is part of the Hotel edition. It is paid once, installed on your side and remains the guesthouse’s.
- No commission per booking. Unlike platforms, the application takes no percentage of what you earn.
- Unlimited users. You do not pay per person. The number of accounts does not change the price.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- The profile can be changed. If you also open apartments, you switch to the right profile without a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the guesthouse’s hosting and configure it for the Guesthouse profile.
Rooms and rates
We enter the rooms, types and seasonal rates, so the system is ready to use.
Connecting the channels
We configure together the channels you are listed on, with your own accounts.
Fit
Who it is for and who it is not for
It is for
Guesthouses that want a single calendar for all channels and clear records of stays and payments.
It is for
Hosts who want direct bookings, with no platform commission, on their own website.
It is not for
Anyone looking for restaurant software with table orders or automatic reporting to external systems.
Security
Where the data lives and who is responsible for it
Guests’ data is personal data. Its place is not with us.
- Installation is on your side. The application runs on the guesthouse’s server, so data does not pass through our infrastructure.
- Access is by role. The host, housekeeping and accounting see what is assigned to them.
- Data is not locked in. The database is yours, with export and no conditions on exit.
- Payments go through the processor. Card data stays with your payment processor, not in the application.
Active connections
The booking channels and services the CRM connects to
Availability and rates are managed in one place and go out to every channel, and bookings come into the front desk as they are made.
Stripe
The Booking.com and Airbnb calendars sync through iCal, with no separate contract: the booking comes into the CRM and blocks the room at the next sync, within minutes — which prevents overbooking, the problem that costs a small guesthouse most. Expedia is connected after the property’s connectivity contract. The deposit or full payment is collected through Stripe, confirmations and access instructions are sent by email or WhatsApp, and the invoice is issued with VAT and the applicable per-night fees. The full list is on the connectors and API page.
Frequently asked questions
Answers about the Guesthouse profile
Is the Guesthouse profile a separate product from the Hotel edition?
No. The Hotel edition has five profiles: hotel, guesthouse, apartments, hostel and resort. You get the Hotel edition, configured for the Guesthouse profile.
What does choosing the profile change?
The terminology throughout the application and the menu structure. On the Guesthouse profile, the person receiving guests is the host, not the front desk, and the unit sold is the room.
Does it connect to booking channels?
Yes, the edition has a channel module with adapters for the main platforms and iCal calendar sync where the platform requires it. Each channel works with your own account.
Can I take direct bookings, with no commission?
Yes. The edition includes its own booking engine, which you put on the guesthouse’s website, with the deposit collected through your payment processor.
How is overbooking avoided?
Availability goes out from a single calendar, and channel bookings and direct ones land in the same records.
Is there a housekeeping list?
Yes. Vacated and occupied rooms appear with their status, and what was done stays on record.
Can I invoice from the application?
Yes. The stay’s folio gathers accommodation and consumption, and the document is issued at departure.
Where is the data stored?
On the guesthouse’s server. The application is self-hosted, so guests’ data does not pass through our infrastructure.
Is there a commission per booking?
No. The licence is lifetime, with no percentage of revenue and no monthly subscription.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Hotel edition test installation, where you can switch between profiles.
Other configurations
Other Zarina CRM profiles and editions
Hotel and hospitality
The Hotel edition on the hotel profile, for properties with a front desk in shifts.
Serviced apartments
The profile for those renting out whole apartments, not rooms.
All editions
The seven Zarina CRM editions, with what each one covers.
No commission per booking
A single calendar, for every channel
We install Zarina CRM on your side, configure it for the Guesthouse profile, enter rooms and rates and connect the channels you are listed on. From that moment on, the application is an asset of the guesthouse, not a monthly expense.