Fewer calls to reception
Patients handle bookings, confirmations and payments themselves — the front desk can breathe.
MODULE: PATIENT PORTAL
The patient portal — your clinic, one click away for the patient
Patients book their own appointments, receive messages from the clinic, see their documents and results, sign consents and pay their invoices online — from a secure account of their own, linked to the 360° record.
WORKFLOW
How it works and how it helps your clinic
You give the patient an account where they handle most things themselves — and your reception is freed from phone calls and paperwork.
1
You activate the portal for the patient
The patient gets access to a secure account of their own, linked to their record at the clinic.
2
The patient handles it alone
They book, confirm, read messages, download documents and pay — from a phone.
3
Everything goes into the CRM automatically
Appointments and payments made in the portal appear directly in the calendar and in the 360° record.
BENEFITS
How it helps you
A modern experience for the patient
A portal of your own, branded with your clinic, builds trust and loyalty.
Secure communication, compliant with data protection law
Documents and messages travel in a secure environment, not over WhatsApp or a personal email account.
COMPARISON
Patient portal vs scattered calls and messages
A channel of your own, orderly and secure, instead of endless calls and lost messages.
Without a patient portal
- Reception tied up on the phone for bookings and confirmations.
- Documents and results sent over WhatsApp or a personal email account.
- Late payments and patients who do not know what to do next.
With a patient portal
- The patient books, confirms and reschedules on their own, 24/7.
- Documents, results and consents, in one secure place.
- Invoices paid online, straight from the account — you get paid faster.
STEPS
The flow, step by step
1
Account activation
The patient gets access to their own secure portal.
2
They book
They choose a free slot themselves and confirm online.
3
Documents & messages
They receive results, sign and communicate with the clinic.
4
They pay online
They settle the invoice from their account — fast collection.
CAPABILITIES
What the patient can do in the portal
An account of their own, simple, from a phone or a laptop — without calling the clinic.
Online booking
Confirm / cancel
Messages with the clinic
Documents & results
Signing consents
Paying invoices online
Visit history
Rescheduling requests
Reminders & notifications
Personal details
Patients manage their own appointments
From their account, the patient books free slots, confirms, reschedules or cancels — and it all shows instantly in the clinic’s calendar. No phone calls, no double bookings.
The clear benefit: reception is freed from dozens of calls a day, and the patient has control over their visits.
My appointments
18 Jul · 10:30 · Check-up
Dr. Hassan · Room 2
02 Aug · 09:00 · Consultation
Awaiting confirmation
New appointment
Messages, documents and payments, in one secure place
The clinic sends results and messages straight into the portal, the patient signs consents digitally and pays invoices online. All secure and compliant — not over personal channels.
The portal can be branded with your clinic through no-code customisation.
Patient inbox
A message from the clinic
Test results.pdf
Invoice #1042
AED 450.00
CONFIGURATION
You choose what to activate for patients
You switch on only the functions you need and brand the portal with your clinic, through no-code customisation.
Online booking
Messages
Documents
Online payments
Consents
Prescriptions
Reviews
Reminders
Rescheduling
Clinic branding
TOOLS
A portal that keeps patients loyal
More than an account: a channel of your own, secure and modern, between the clinic and the patient.
Branded with your clinic
Your logo, colours and name — the patient feels it is the clinic’s portal, not a generic tool.
Secure communication
Messages and documents in an encrypted environment, not over WhatsApp or a personal email account.
Automatic notifications
The patient is told about appointments, results and invoices through the notification centre.
How much time reception saves
Estimate the time saved at reception each month, when patients book and confirm themselves in the portal.
Calls taken by the portal / month
(estimate ~60%)
396
Time saved / month
(at reception)
26h
Patient data is always safe
Secure connection (SSL) An individual account per patient Automatic daily backups Data protection compliant
Secure connection (SSL)
An individual account per patient
Automatic daily backups
Data protection compliant
For clinics that want full control, we also offer installation as a CRM on your own server.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Everything you want to know about the patient portal.
What can the patient do in the portal?
They book online, confirm or reschedule, receive messages and results, sign consents, pay invoices and see their history — from a phone or a laptop.
Does the patient have to install an app?
No. The portal opens in a browser and adapts to a phone — the patient signs in to their account, with nothing to install.
Do portal bookings go into the calendar automatically?
Yes. Any booking, confirmation or payment made in the portal appears instantly in the clinic’s calendar and in the patient’s record.
Can the patient pay invoices from the portal?
Yes, through online invoicing with payment from the account — you get paid faster, with no trip to reception.
Are the data and documents secure?
Yes. Each patient has an individual account, communication is encrypted and compliant, with the option of your own server. For clinics in the UAE, that also means patient data stays in the country.
Can I brand the portal with my clinic?
Yes. Through no-code customisation you set the logo, the colours and the clinic’s name, so the portal is yours.
Give patients a portal of their own
Appointments, messages, documents and payments — the patient handles it, reception breathes. Move to Zarina CRM Medical.
Implementation included. Technical support by email.