Polyclinic
Several specialities active at once, with the speciality set per doctor. Reception runs a single calendar, and every doctor gets the form of their own speciality.
CRM DEMO — Polyclinic
Medical CRM · the specialities layer
22 configured medical specialities, each with its own form and service catalogue
Generic medical software delivers a single consultation form, with a free-text field where every doctor writes differently. After a year, nothing in that field can be searched. The Medical CRM delivers 22 configured specialities: each with its own consultation form, service catalogue and the modules it needs. The speciality is chosen at implementation, and for multidisciplinary clinics several are activated, with the speciality set per doctor.
Catalogue
Specialities available in the Medical CRM
Each option is delivered with the consultation form, service catalogue and its own modules. For any of them, you can request a demo environment configured exactly as delivered.
Family medicine
Routine consultations, registered patient lists, children’s immunisations and frequently requested documents. Growth charts are activated through the paediatrics profile.
CRM DEMO — Family medicinePaediatrics
Measurements with Z-score and percentile on WHO references, the growth curve and the immunisation schedule with due dates calculated from the date of birth.
CRM DEMO — PaediatricsDentistry
Odontogram per tooth, a staged treatment plan and an estimate generated from the plan, with treatment progress tracked per patient.
CRM DEMO — DentistryOrthodontics
Long-term treatment, with the appliance fitted, periodic check-ups and payment spread over the plan’s duration, not per session.
CRM DEMO — OrthodonticsPsychology and psychotherapy
Session notes encrypted in the database, PHQ-9 and GAD-7 scales with automatic scoring and a therapy plan with goals and frequency.
CRM DEMO — Psychology and psychotherapyVeterinary medicine
The animal record with the owner as a separate payer, immunisation schemes by species and the list of recalls due this week.
CRM DEMO — Veterinary medicineCardiology
A form with blood pressure, pulse and examination parameters, with the history of values per patient and investigation documents attached to the consultation.
CRM DEMO — CardiologyIn-clinic procedures
Interventional specialities
Where the consultation ends with a procedure, the form covers informed consent, the procedure description and the follow-up check.
Obstetrics and gynaecology
Pregnancy tracked week by week, with visits, measurements and investigations at the planned times, alongside routine gynaecology consultations.
CRM DEMO — Obstetrics and gynaecologyENT
A form for examining the ear, nose and throat, with in-clinic procedures recorded and follow-ups booked straight from the record.
CRM DEMO — ENTOrthopaedics and trauma
Injury location, the procedure performed, the immobilisation applied and the rehabilitation plan, with imaging documents attached to the consultation.
CRM DEMO — Orthopaedics and traumaUrology
The speciality’s form, investigations requested and in-clinic procedures, with a complete history per patient and follow-up recalls.
CRM DEMO — UrologyDermatology
Location and description of lesions, photos attached to the consultation and follow-up checks over time, on the same patient.
CRM DEMO — DermatologyAesthetic medicine
The procedure with the product and quantity administered, signed informed consent, comparative photos and the sessions in the package.
CRM DEMO — Aesthetic medicineMonitoring
Specialities with long-term patients
With chronic patients, the application’s value shows at the fifth visit: what was measured, when and how it evolved, without reconstructing it from separate documents.
Neurology
The neurological examination form, investigations and long-term treatment, with progress tracked over successive visits.
CRM DEMO — NeurologyEndocrinology and diabetes
Laboratory values recorded at every visit, the treatment scheme and the progression of parameters over time, on the same patient.
CRM DEMO — Endocrinology and diabetesGastroenterology
Symptoms, endoscopic investigations with results attached and treatment, with long-term follow-up.
CRM DEMO — GastroenterologyOphthalmology
Vision measurements for each eye, the optical prescription and the progression of dioptres over visits, with a dedicated module in the application.
CRM DEMO — OphthalmologyMedical optics
The prescription, lens and frame order, with order status and delivery tracked per customer and linked to payment.
CRM DEMO — Medical opticsLaboratory and imaging
Test and investigation requests, results uploaded as documents and shared with the patient through the portal.
CRM DEMO — Laboratory and imagingServices in series
Specialities delivered in sessions
When treatment is a series, what matters is the agreed plan, actual attendance and what was worked on in each session.
Physiotherapy and rehabilitation
A session plan, the exercises worked on, attendance and progress, with session packages invoiced and tracked until used up.
CRM DEMO — Physiotherapy and rehabilitationPsychiatry
The assessment form, the recorded medication scheme and periodic check-ups. Encrypted notes and scales come from the psychology profile.
CRM DEMO — PsychiatryNutrition and dietetics
Body measurements at every visit, the meal plan and progress over time, with package sessions tracked.
CRM DEMO — Nutrition and dieteticsMultidisciplinary clinics
Speciality set per doctor
A polyclinic does not have one speciality, it has eight. Every doctor needs their own form, on the same patient base.
- Several specialities active. Only the specialities actually practised in the clinic are configured; the rest do not appear in the interface.
- Speciality per user. The doctor’s speciality is linked to their account. When they open a consultation, they get their speciality’s form directly, with no prior selection.
- A single patient file. A patient seen in 3 specialities has one file, with 3 types of consultation in the history. No parallel records are created.
- A single calendar at reception. Every doctor’s appointments in one view, with different durations per speciality and per room.
- Centralised invoicing. Services from every speciality in a common catalogue, with centralised payments and reports per doctor and per speciality.
Dedicated modules
6 specialities with their own logic, not just configuration
For most specialities, delivery means form, catalogue and active modules. For the following 6 there is code written for the speciality’s logic, and each has its own page.
Dentistry
Odontogram per tooth, with the treatment plan and estimate generated from the recorded state.
- Odontogram per tooth
- Staged plan
- Estimate generated from the plan
- Open the page from the title
Paediatrics
Growth charts with Z-score and percentile on WHO references and an immunisation schedule with calculated due dates.
- 4 growth indicators
- Z-score and percentile
- Immunisation schedule
- Open the page from the title
Psychology
Session notes encrypted in the database, PHQ-9 and GAD-7 scales and the therapy plan.
- Encrypted notes
- PHQ-9 and GAD-7 scored
- Plan with goals
- Open the page from the title
Veterinary medicine
The animal record, the owner as a separate payer, schemes by species and calculated recalls.
- Several animals per owner
- Schemes by species
- Calculated recalls
- Open the page from the title
Ophthalmology and optics
Measurements for each eye and the optical prescription, with progress tracked over successive visits.
- Measurements per eye
- Optical prescription
- Progress over visits
- Open the page from the title
Pregnancy follow-up
Pregnancy week by week, with visits and investigations at their due times, within the obstetrics and gynaecology speciality.
- Gestational age, calculated
- Visits on time
- Investigations by stage
- Open the page from the title
Adaptation
Customising forms, without code changes
The delivered form is a validated starting point, not a constraint. Each practice adjusts its fields from the administration interface.
- Fields added or removed. You can add the fields actually used and remove those that clutter the record.
- Field types, not free text. Number, date, option list, checkbox, text — each with its own validation, so data stays searchable and measurable.
- Calculated values. A field can be derived from others, such as body mass index from weight and height, with no manual calculation.
- Sensitive data marked. Fields with sensitive medical information are treated as such in display and export.
- Return to the delivered configuration. The form can be restored at any time to the speciality’s standard version.
Transparency
What to know beforehand
The information we would rather share before the contract, not after.
- Not every speciality has its own modules. 6 have code written for the speciality’s logic. The rest have a form, catalogue and configured modules — enough for their work, but the distinction is worth knowing.
- The application does not diagnose or recommend treatment. It records, calculates and searches. The clinical decision belongs entirely to the doctor, in every speciality.
- No integration with national platforms. No automatic reports are sent to insurers or registries. The data stays with you and is exported on request.
- Specialities can be extended. A speciality not in the catalogue can be configured, as work separate from the standard package.
- We are not a healthcare provider. We deliver a working tool. Professional liability and reporting obligations remain with the medical facility.
Implementation
3 scenarios and how each is configured
A single speciality
You choose the speciality, and the application is delivered configured for it. Where there is a dedicated page, we recommend reading it first: it states explicitly what is and is not included.
Several specialities
All specialities practised in the clinic are activated, and they are linked per doctor. The patient file remains single.
Not decided yet
Request a demo environment for the closest speciality and open a consultation. You can judge how well the form fits in a few minutes.
Frequently asked questions
Answers about the specialities catalogue
What actually changes when you choose a speciality?
The consultation form, with the speciality’s fields instead of free text; the service catalogue, preloaded with the usual services; and the active modules, meaning what appears in the interface. It is not just a change of name.
Can several specialities be active in the same installation?
Yes. Several specialities are activated, and each doctor has the speciality linked to their account. The patient keeps a single file, which receives consultations from several specialities.
Can the delivered form be modified?
Yes. Fields are added, removed or reordered, with their type and validation, without code changes. You can return at any time to the speciality’s standard configuration.
Our speciality is not in the catalogue.
A new speciality can be configured, with its own form and catalogue. It is work separate from the standard package; tell us the speciality and you will get a concrete answer.
Why do only some specialities have their own page on the site?
Because only those have more than configuration: modules written for the speciality’s logic. We do not publish pages without their own content.
Does the service catalogue include prices?
It includes the list of services, not prices. Fees are set by the medical facility, because they are its own.
Can consultation records be searched?
Yes, and that is why the fields are not free text. A value entered in a typed field can be searched, filtered and measured; one written in prose cannot.
Is diagnosis coding included?
Yes. The application includes coding according to the international classification of diseases (ICD-10), usable in consultations, in every speciality.
Does the demo environment open exactly the requested speciality?
Yes. The link received by email contains the chosen speciality and opens the application directly in that version, with sample data.
What does an additional speciality cost?
Configured specialities are not charged separately: they are part of the Medical CRM. The licence terms are on the pricing page.
Next steps
Related pages in the medical area
Medical CRM
The complete solution: patient file, appointments, invoicing and portal.
Medical CRM features
The complete list of modules, with the role of each in the practice workflow.
Patient portal
Patient access to appointments and documents, with their own account.
Medical practice invoicing
Invoicing, payments and outstanding amounts in a practice or clinic.
Migration from another CRM
How patients and data from the previous system get into Zarina CRM.
CRM by industry
The other industries where Zarina CRM has its own solution.
Lifetime licence
Choose your speciality and get the application configured for it
Unlimited users, installed on the medical facility’s server, no monthly subscription. Request a demo environment for your speciality and open a consultation before any sales conversation.