Goals and history
The conversation before the procedure, recorded in fields you can find again.
- Patient’s goal
- Areas of concern
- Previous aesthetic procedures
- Contraindications, allergies, medication
Zarina CRM Medical · aesthetic medicine profile
Software for aesthetic clinics, with the injection map, signed consent and before / after photos
In aesthetic medicine the record is also your protection. What was injected, where, with what reaction, and what the patient agreed to — if that lives in a notebook and in WhatsApp photos, it is hard to show later. Zarina CRM keeps the assessment, the injection map, the signed consent and the before / after photos in the visit, and recalls the patient for the touch-up. It is installed on the clinic’s own server, with a lifetime licence.
Clinic workflow
From the first consultation to the touch-up, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
Goals
The patient’s goal and areas of concern, recorded before anything is proposed.
2
History
Previous aesthetic procedures, contraindications, allergies and medication.
3
Assessment
Fitzpatrick skin type, the Glogau photoageing scale and the proposed plan.
4
Consent
The informed consent is signed and kept on the record, before the procedure.
5
Procedure
The injection map, anaesthesia, immediate reactions and before / after photos.
6
Touch-up and payment
The visit is signed and paid, and the touch-up date puts the patient in the recall list.
The aesthetic assessment
What the aesthetic chart records
The form is built for aesthetic medicine. It starts from what the patient wants, not from a diagnosis.
Assessment
The objective part of the consultation, next to the patient’s expectations.
- Fitzpatrick skin type
- Glogau photoageing scale
- Assessment and proposed plan
- Before photos in the visit
Plan and packages
The proposal becomes a plan and an estimate the patient can accept online.
- Treatment plan in phases
- Estimate with online acceptance
- Service packages
- Linked to the visit
The procedure
The injection map and the consent, in the same visit
What was done, where and with what agreement stays together, signed and dated.
Injection map
Where the treatment was applied, recorded in the visit, not drawn on paper and scanned later.
- Areas treated
- Recorded in the visit
- Visible at the next session
- Part of the signed record
Informed consent
The consent is signed before the procedure and stays on the patient’s record.
- Your own consent texts
- Signed and dated
- Kept on the record
- Visible to every doctor
Reactions and after photos
Anaesthesia, immediate reactions and the after photos close the procedure.
- Anaesthesia used
- Immediate reactions
- After photos in the visit
- Touch-up recall date
Follow-up
The touch-up is a recall, not a favour remembered
- The touch-up date is set in the visit. When it is due, the patient appears in the recall list and can be contacted from the application, by WhatsApp or another channel you use.
- Before and after are next to each other. The photos stay in the visit where they were taken, so the result is shown from the record, not searched for on a phone.
- A signed visit is locked. Visits are saved as drafts and locked once signed. Corrections are added as addenda, with author and date.
- Reviews come from the same record. Review requests and NPS surveys are sent after the visit and linked to the patient, so feedback is not lost.
The rest of the clinic
What else is included, from the Medical edition
The aesthetic profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It does not decide what to inject or how much. The application records the assessment and the procedure. The medical decision belongs entirely to the doctor.
- It does not replace the clinic’s consent policy. The consent texts are yours. We do not provide legal wording for procedures; the clinic is responsible for their content.
- It does not simulate results. There is no before / after simulation or face-morphing tool. The photos are the real ones, taken in the clinic.
- It does not calculate doses. There is no dose calculator; we do not take on a function where an error could reach the patient.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Product traceability is configured, not assumed. Products and consumables are managed in stock. If you need batch numbers recorded per procedure, we add the fields during configuration.
- Integrations run through your own accounts. WhatsApp, payments, e-invoicing: each works with your company’s subscription and keys, not ours.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in an aesthetic clinic
Appointments, patient goals, the aesthetic assessment, injection map and consent, before / after photos, packages and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If the record lives in a notebook and on WhatsApp
The problems below are not hypothetical. They are the reasons clinics look for software.
The consent in a drawer
The paper consent exists somewhere, but nobody can find it when the patient calls with a complaint.
The consent is signed and kept on the patient’s record.
The photos on WhatsApp
The before photo was sent by the patient, the after photo is on the doctor’s phone.
Both stay in the visit, on the clinic’s server.
The missed touch-up
The patient was told to come back in two weeks. Nobody followed up.
The touch-up date puts the patient in the recall list.
Licensing model
A lifetime licence, not a monthly subscription
The aesthetic profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your consents and services
We load your consent texts, services, packages and prices, and check the touch-up recalls.
Team training
Reception, nurses and doctors are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
Aesthetic clinics and medical spas that want the assessment, consent, injection map and photos in one signed record, on their own server.
It is for
Clinics selling packages and touch-ups, where follow-up and reviews drive returning patients.
It is not for
Beauty salons without medical procedures, or anyone looking for result simulation software. Those are not what the application is built for.
Security
Where the data lives and who is responsible for it
An aesthetic clinic keeps photos of patients’ faces and bodies. Their place is not on a phone, and not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the aesthetic profile
Is the aesthetic profile a separate product?
No. It is a configuration of the Medical edition, with the aesthetic chart activated. You also get the rest of the Medical edition’s modules.
Is the consent signed in the application?
Yes. The informed consent is part of the visit and is kept on the patient’s record, with the text you configure.
How is the injection map recorded?
In the procedure part of the visit, together with the anaesthesia and immediate reactions, and it is locked when the visit is signed.
Where are the before and after photos stored?
On the clinic’s server, attached to the visit. They do not pass through our infrastructure.
Can I sell packages?
Yes. Service packages, treatment plans in phases and estimates with online acceptance are part of the Medical edition.
How are touch-ups recalled?
The touch-up date is set in the visit; when it is due the patient appears in the recall list and can be contacted from the application.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales and lists yourself — for example batch numbers or a second photo set.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to aesthetic medicine.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If you do not work only in aesthetic medicine, go straight to your own version.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
Dental CRM
The dental chart, the per-tooth treatment plan and the estimate that comes out of it.
Dermatology CRM
Skin examination, dermoscopy, severity scores and photos kept in the visit.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Ophthalmology CRM
Examination for each eye, the optical prescription and the lens order tracked through to handover.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
Consent, injection map and photos, on the clinic’s server
We install Zarina CRM on your side, configure the aesthetic chart with your consents and services and train the team. From that moment on, the application is an asset of the clinic, not a monthly expense.