Referral and history
Why the patient came and what happened before, recorded in fields.
- Referral diagnosis
- Body region
- History of present illness
- Surgery date and type
Zarina CRM Medical · physiotherapy profile
Software for physiotherapy clinics, with the rehabilitation plan and progress at every session
Rehabilitation is a series of sessions, and the value is in the series. When the assessment is on paper and the sessions are ticked in a notebook, nobody can show the patient — or the insurer — how far they have come. Zarina CRM keeps the referral, the functional assessment, the rehabilitation plan and what was done at every session on one record. It is installed on the clinic’s own server, with a lifetime licence.
Clinic workflow
From referral to the last session, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
Referral
The referral diagnosis, body region and the surgery date and type, if there was one.
2
Assessment
VAS pain, range of motion, muscle testing, posture, gait and the DASH functional score.
3
Plan
Goals, modalities, the number of sessions recommended and their frequency.
4
Sessions
At every session: the treatment delivered, tolerance and progress since the last one.
5
Re-assessment
The same measures again, so the change is visible in numbers, not impressions.
6
Payment and recall
Sessions and packages are invoiced, and the next check-up date feeds the recalls.
The functional assessment
What the physiotherapy chart records
The form is built for rehabilitation: it measures function, not only symptoms.
Pain and movement
The measures you return to at every re-assessment.
- VAS pain score
- Range of motion
- Muscle testing
- Posture and gait
Function
How the condition affects daily life, as a score that can be compared.
- DASH functional score
- Recorded per assessment
- Compared between assessments
- Your own scales, if you need others
Plan and sessions
The rehabilitation plan, and what happened at every session
The plan says what should happen; the session record says what did.
Rehabilitation plan
Goals and modalities agreed at the start, with the number of sessions.
- Goals
- Modalities
- Recommended sessions
- Frequency
Session record
Each session is recorded with what was done and how the patient responded.
- Treatment delivered
- Tolerance
- Progress since last session
- Therapist and date
Packages and recalls
Sessions sold as packages, and patients brought back for re-assessment.
- Session packages
- Estimate with online acceptance
- Next check-up date
- Recall list for reception
Showing progress
Progress the patient can see, and the insurer can read
- The measures are the same at every assessment. VAS, range of motion and DASH are structured fields, so the change between the first and the last assessment is visible.
- Every session is on the record. Treatment delivered, tolerance and progress are recorded per session, not summarised at the end from memory.
- Documents come out of the record. Medical letters and recommendations are issued from the signed visit, for the patient, the referring doctor or the insurer.
- A signed visit is locked. Visits are saved as drafts and locked once signed. Corrections are added as addenda, with author and date.
The rest of the clinic
What else is included, from the Medical edition
The physiotherapy profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It records, it does not decide. The application holds what the clinician observed and decided. The clinical judgement belongs entirely to them.
- It does not prescribe exercises automatically. There is no exercise library generated from the diagnosis. The therapist decides and records the programme.
- It is not connected to measurement devices. Goniometer, dynamometer or gait-lab values are entered in fields. There is no device integration by default.
- It does not calculate drug doses. Treatments are written by the doctor; we do not take on a function where an error could reach the patient.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Insurance claims are logged, not submitted. The claims log is exported as CSV / XLSX. Direct submission to eClaimLink, Shafafiya or a TPA portal is not part of the standard delivery.
- Integrations run through your own accounts. WhatsApp, payments, e-invoicing: each works with your company’s subscription and keys, not ours.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in a physiotherapy clinic
Appointments, the referral, VAS and range of motion, the rehabilitation plan, sessions and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If sessions are ticked in a notebook
The problems below are not hypothetical. They are the reasons clinics look for software.
The lost first assessment
At discharge, nobody can find the range of motion measured on day one.
The assessment is on the record, with the same fields every time.
The session that was not recorded
The patient paid for ten sessions; the notebook shows eight.
Every session is recorded with treatment and progress.
The patient who stopped coming
Halfway through the plan the patient disappeared, and nobody noticed.
The next check-up date puts them in the recall list.
Licensing model
A lifetime licence, not a monthly subscription
The physiotherapy profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your assessment and packages
We adjust the assessment fields, scales and session packages to how your therapists work.
Team training
Reception, assistants and clinicians are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
Physiotherapy and rehabilitation clinics that want assessments, plans and sessions on one record, on their own server.
It is for
Clinics working with orthopaedic surgeons and sports medicine, where referrals and progress reports matter.
It is not for
Anyone looking for an exercise video library or wearable integration. Those are not part of the application.
Security
Where the data lives and who is responsible for it
A clinic’s records are health data. Their place is on the clinic’s server, not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the physiotherapy profile
Is the physiotherapy profile a separate product?
No. It is a configuration of the Medical edition, with the physiotherapy chart activated. You also get the rest of the Medical edition’s modules.
Which measures are included?
VAS pain, range of motion, muscle testing, posture, gait and the DASH functional score, plus the referral diagnosis and surgery details.
Can I record each session separately?
Yes. Every session records the treatment delivered, the patient’s tolerance and the progress since the last session.
Can I sell session packages?
Yes. Service packages, plans and estimates with online acceptance are part of the Medical edition.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales, lists and calculations yourself, per specialty.
Where is the patient data stored?
On the clinic’s server. The application is self-hosted, so data does not pass through our infrastructure.
How many users can we have?
Unlimited. The licence is not paid per user, so adding clinicians or front-desk staff does not change the price.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to physiotherapy.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If you do not work only in physiotherapy, go straight to your own version.
Orthopaedics CRM
Special tests, imaging, injections with batch numbers and the physiotherapy referral.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Family medicine CRM
Vital signs flagged when abnormal, prevention, screening and chronic care.
Neurology CRM
GCS, cranial nerves, MRC power, MMSE and EDSS, with EEG and EMG results.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
Assessments, plans and sessions, on the clinic’s server
We install Zarina CRM on your side, configure the assessment and packages and train the team. From that moment on, the application is an asset of the clinic, not a monthly expense.