History and lifestyle
The context that explains most of what happens later.
- Present illness
- Past and family history
- Medication and allergies
- Smoking and alcohol
Zarina CRM Medical · family medicine profile
Software for family medicine and GP clinics, with vital signs, prevention and chronic care
A GP sees the same patients for years, and most of the value is in what happens between visits: the blood pressure that crept up, the HbA1c that was due, the screening nobody booked. Zarina CRM keeps history and lifestyle, vital signs flagged when they are out of range, prevention, screening and the chronic conditions followed on one record, with recalls. It is installed on the clinic’s own server, with a lifetime licence.
Clinic workflow
From the visit to the next check-up, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
Reason for visit
Reception books or registers the patient; the doctor records why they came.
2
History and lifestyle
Present illness, past and family history, medication, allergies, smoking and alcohol.
3
Vital signs
Blood pressure, pulse, SpO₂, weight, BMI, waist and glucose, flagged when above normal.
4
Prevention
Screening done or recommended, and the estimated cardiovascular risk.
5
Diagnosis and plan
Diagnosis with ICD-10 code, treatment, recommendations and referrals.
6
Recall
The chronic conditions followed and the next check-up date feed the recalls.
The family medicine chart
What the GP chart records
The form is built for primary care: broad history, measured vital signs, prevention.
Vital signs
Measured at every visit and flagged when out of range, so they are not missed.
- Blood pressure and pulse
- SpO₂ and temperature
- Weight, BMI and waist
- Blood glucose
Prevention
What should be checked, not only what hurts today.
- Screening done / recommended
- Estimated cardiovascular risk
- Chronic conditions followed
- Payment status
Chronic care
Patients with diabetes or hypertension are followed, not just seen
The record shows the series, and the recalls bring the patient back on time.
Series over time
Every value stays in its visit, so the trend is visible at the next one.
- Blood pressure history
- Weight and BMI history
- Glucose values
- Visible whoever consulted
Referrals
When the patient needs a specialist, the referral comes out of the visit.
- Internal referral
- Medical letter
- Recommendation
- Medical certificate
Recalls
The next check-up is a date in the visit, not a promise.
- Next check-up date
- Recall list for reception
- WhatsApp and other channels
- Linked to the chronic condition
Documents
The paperwork comes out of the visit
- Documents are issued from the signed visit. Medical letter, recommendation, internal referral and medical certificate are generated from what the doctor recorded.
- Abnormal values are flagged. Blood pressure or glucose above normal is marked in the chart, so it is visible at a glance.
- Every specialty is in the same application. If the clinic grows into a polyclinic, the same patient record is used by the specialists.
- A signed visit is locked. Visits are saved as drafts and locked once signed. Corrections are added as addenda, with author and date.
The rest of the clinic
What else is included, from the Medical edition
The family medicine profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It records, it does not decide. The application holds what the clinician observed and decided. The clinical judgement belongs entirely to them.
- Flags are not alerts to act on automatically. An abnormal value is marked in the chart; the clinical decision and any action belong to the doctor.
- It does not prescribe electronically. Treatments are recorded; e-prescription to an emirate system is not part of the standard delivery.
- It does not calculate drug doses. Treatments are written by the doctor; we do not take on a function where an error could reach the patient.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Insurance claims are logged, not submitted. The claims log is exported as CSV / XLSX. Direct submission to eClaimLink, Shafafiya or a TPA portal is not part of the standard delivery.
- Integrations run through your own accounts. WhatsApp, payments, e-invoicing: each works with your company’s subscription and keys, not ours.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in a family medicine clinic
Appointments, history and lifestyle, vital signs flagged when abnormal, prevention and chronic care, documents and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If chronic patients are followed from memory
The problems below are not hypothetical. They are the reasons clinics look for software.
The blood pressure nobody compared
The value was high last time too, but it was in another doctor’s note.
Vital signs stay in each visit and are flagged when abnormal.
The overdue HbA1c
The diabetic patient was due for a check three months ago.
The next check-up date puts them in the recall list.
The referral on a scrap of paper
The patient arrives at the specialist with nothing.
The referral and the medical letter come out of the visit.
Licensing model
A lifetime licence, not a monthly subscription
The family medicine profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your chronic programmes
We configure the conditions you follow, the recall intervals and the documents you issue.
Team training
Reception, assistants and clinicians are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
Family medicine and GP clinics in the UAE that want history, vital signs, prevention and chronic care on one record, on their own server.
It is for
Clinics planning to add specialists, who want one patient record from the start.
It is not for
Anyone looking for telemedicine video or automatic e-prescription. Those are not part of the standard delivery.
Security
Where the data lives and who is responsible for it
A clinic’s records are health data. Their place is on the clinic’s server, not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the family medicine profile
Is the family medicine profile a separate product?
No. It is a configuration of the Medical edition, with the family medicine chart activated. You also get the rest of the Medical edition’s modules.
Which vital signs are recorded?
Blood pressure, pulse, temperature, SpO₂, weight, height, BMI, waist circumference and blood glucose, flagged when above normal.
Can I follow chronic conditions?
Yes. The chart records the chronic conditions followed and the cardiovascular risk, and the next check-up date feeds the recalls.
Which documents can I issue?
Medical letter, recommendation, internal referral and medical certificate, from the signed visit.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales, lists and calculations yourself, per specialty.
Where is the patient data stored?
On the clinic’s server. The application is self-hosted, so data does not pass through our infrastructure.
How many users can we have?
Unlimited. The licence is not paid per user, so adding clinicians or front-desk staff does not change the price.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to family medicine.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If you work with specialists too, see the polyclinic setup.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Cardiology CRM
ECG and echocardiography in structured fields, SCORE2 risk and the LDL target.
Endocrinology & diabetes CRM
Thyroid tests and ultrasound, HbA1c flagged when above target, diabetic foot.
Paediatrics CRM
Growth charts on WHO references and the immunisation schedule with overdue doses calculated.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
Vital signs, prevention and chronic care, on the clinic’s server
We install Zarina CRM on your side, configure your chronic programmes and train the team. From that moment on, the application is an asset of the clinic, not a monthly expense.