Glycaemic control
Measured and flagged, so an out-of-range value is not missed.
- Diabetes type
- Blood glucose, flagged
- HbA1c, flagged
- Compared between visits
Zarina CRM Medical · endocrinology and diabetes profile
Software for endocrinology and diabetes clinics, with HbA1c, thyroid tests and diabetic foot on one record
Diabetes care is a series of numbers that must keep moving towards a target. When HbA1c values are in lab printouts and the foot examination is in a note, the trend and the overdue checks are easy to miss. Zarina CRM records glucose and HbA1c flagged when above target, the therapy, hypoglycaemic episodes, the diabetic foot and the thyroid work-up, visit after visit, with recalls. It is installed on the clinic’s own server, with a lifetime licence.
Clinic workflow
From the measurement to the next HbA1c, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
History
Symptoms, history of present illness, family history and medication.
2
Measurements
Blood pressure, heart rate, weight, height, automatic BMI and waist.
3
Diabetes
Diabetes type, blood glucose and HbA1c, flagged when above normal.
4
Therapy
Glucose-lowering therapy, hypoglycaemic episodes and the diabetic foot.
5
Thyroid
TSH, free T4, anti-TPO, thyroid ultrasound, lobe volumes and nodules.
6
Recall
ICD-10 diagnosis, treatment and the next check-up date for the recalls.
Diabetes
What the diabetes section records
The values that decide the treatment, with the flags that make them visible.
Therapy
What the patient is on, and how it is going.
- Glucose-lowering therapy
- Hypoglycaemic episodes per month
- Changes recorded per visit
- Recommendations
Complications
The checks that diabetes care must not skip.
- Diabetic foot
- Blood pressure and BMI
- Waist circumference
- Referrals when needed
Thyroid
The thyroid work-up, in the same record
Thyroid and diabetes patients overlap; one record holds both.
Thyroid tests
The laboratory values that follow thyroid disease.
- TSH
- Free T4
- Anti-TPO antibodies
- Recorded per visit
Thyroid ultrasound
The imaging findings in fields.
- Ultrasound findings
- Lobe volumes
- Nodules
- Examination
Follow-up
The next measurement is a date, not a reminder.
- ICD-10 diagnosis
- Treatment
- Next check-up date
- Recall list
Chronic programme
Patients kept on track between visits
- Out-of-range values are flagged. Glucose and HbA1c above normal are marked in the chart, so the trend is visible at a glance.
- Every HbA1c stays in its visit. The history shows the series, not just the last value.
- Recalls follow the programme. The next check-up date puts the patient in the recall list, contacted by WhatsApp or another channel.
- A signed visit is locked. Visits are saved as drafts and locked once signed. Corrections are added as addenda, with author and date.
The rest of the clinic
What else is included, from the Medical edition
The endocrinology profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It records, it does not decide. The application holds what the clinician observed and decided. The clinical judgement belongs entirely to them.
- It is not connected to glucose meters or CGM. Values are entered in fields. There is no meter or continuous glucose monitor integration by default.
- It does not calculate insulin doses. There is no bolus calculator; we do not take on a function where an error could reach the patient.
- Flags are not treatment advice. An out-of-range value is marked; what to do about it is the doctor’s decision.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Insurance claims are logged, not submitted. The claims log is exported as CSV / XLSX. Direct submission to eClaimLink, Shafafiya or a TPA portal is not part of the standard delivery.
- Integrations run through your own accounts. WhatsApp, payments, e-invoicing: each works with your company’s subscription and keys, not ours.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in an endocrinology and diabetes clinic
Appointments, measurements, the diabetes section with HbA1c flagged, thyroid tests and ultrasound, treatment and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If HbA1c values live in lab printouts
The problems below are not hypothetical. They are the reasons clinics look for software.
The trend nobody sees
Three HbA1c values in three printouts, never side by side.
Each value is in its visit, flagged when above target.
The foot that was not checked
The diabetic foot examination was skipped for a year.
The diabetic foot is a field in every diabetes visit.
The overdue control
The patient was due back in three months and did not come.
The next check-up date puts them in the recall list.
Licensing model
A lifetime licence, not a monthly subscription
The endocrinology profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your targets and programmes
We configure the fields, targets and recall intervals your endocrinologists use.
Team training
Reception, assistants and clinicians are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
Endocrinology and diabetes clinics in the UAE that want glycaemic control, therapy and thyroid follow-up on one record, on their own server.
It is for
Polyclinics where endocrinology, cardiology and family medicine share chronic patients.
It is not for
Anyone looking for CGM integration or insulin dosing tools. Those are not part of the application.
Security
Where the data lives and who is responsible for it
A clinic’s records are health data. Their place is on the clinic’s server, not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the endocrinology profile
Is the endocrinology profile a separate product?
No. It is a configuration of the Medical edition, with the endocrinology and diabetes chart activated. You also get the rest of the Medical edition’s modules.
Are HbA1c and glucose flagged?
Yes. Blood glucose and HbA1c above normal are flagged in the chart.
Is the diabetic foot recorded?
Yes, together with the glucose-lowering therapy and hypoglycaemic episodes.
Does it cover thyroid disease?
Yes: TSH, free T4, anti-TPO, thyroid ultrasound, lobe volumes and nodules.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales, lists and calculations yourself, per specialty.
Where is the patient data stored?
On the clinic’s server. The application is self-hosted, so data does not pass through our infrastructure.
How many users can we have?
Unlimited. The licence is not paid per user, so adding clinicians or front-desk staff does not change the price.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to endocrinology and diabetes.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If you follow chronic patients with other departments, see the polyclinic setup.
Family medicine CRM
Vital signs flagged when abnormal, prevention, screening and chronic care.
Cardiology CRM
ECG and echocardiography in structured fields, SCORE2 risk and the LDL target.
Nutrition clinic CRM
Body composition, energy requirement, target weight and the meal plan.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
HbA1c, therapy and thyroid follow-up, on the clinic’s server
We install Zarina CRM on your side, configure your programmes and train the team. From that moment on, the application is an asset of the clinic, not a monthly expense.