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Medical CRM Software. Complete Solution for Private Medical Offices, Clinics, and Hospitals in Dubai, UAE.
Zarina CRM Medical is a self-hosted CRM application dedicated to the medical field — created for medical offices, clinics, private hospitals, and treatment centers that want to manage their operations in an organized, automated, and fully secure manner. The system allows for the management of patients, appointments, consultations, medical documents, and billing within a single intuitive platform.
Data is stored securely on your clinic’s own server, giving you full control, without monthly subscriptions or dependency on third parties. From online appointment scheduling and automated notifications to medical reports and document issuance in one click — Zarina CRM Medical digitalizes the medical activity.
Trusted by leading businesses in Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Ajman, and Fujairah across the UAE region:
Medical CRM Software for Patient Management, Billing, and Appointment Scheduling in Dubai, UAE
Zarina CRM Medical is a comprehensive solution designed for medical offices, clinics, and private hospitals that want to digitalize their daily workflows and work more efficiently. From appointments and consultations to medical records, reports, and communication with patients — everything is integrated into a unified platform, installed directly on the institution's own server. The system provides full control over data and includes automated templates for common medical documents (patient records, treatment plans, medical letters, certificates).
Do you want to see how Zarina CRM Medical can transform your business?
Medical CRM Software for Patient and Appointment Management for Private Medical Offices, Clinics, and Hospitals
Zarina CRM Medical fully digitalizes the workflows in your clinic and centralizes them into a single intuitive system. Whether you manage a single office, a multidisciplinary clinic, or a private hospital, all medical and administrative processes are logically organized: patients, consultations, documents, and billing. The result? Less time wasted, zero errors, and a medical team that works connected, efficiently, and securely.
Dashboard
View the key indicators in real-time: appointments, new patients, completed consultations, and total income. An intuitive dashboard for a quick overview of daily activity.
Patients & Files
Each patient has a complete digital file: personal data, medical history, GDPR consent, and treatment plans. Quick access, no papers or scattered files.
Financial Centralization
Each consultation is automatically centralized in the Transactions module, where you can issue invoices with a single click to client. Clear, precise records with real-time reports.
Revenue Flow Management
Monitor and manage all incoming payments in one place. Quickly view payments, balances, and patient debts, having a clear overview of the clinic’s financial flow.
Instant 1-Click Billing
Generate invoices instantly and send them with one click to the patient. It’s linked to the patient’s file, eliminating repetitive procedures and saving time on manual records, saving more time.
Appointment Calendar
Easily schedule daily, weekly, or monthly consultations and view each doctor’s availability. Statuses (scheduled, completed, canceled) are updated automatically to ensure accurate clinic scheduling.
Document Generation
Automatically generate standard documents (patient record, treatment plan, medical letter, certificate) that are saved directly to the patient’s file. Completely eliminate time lost on manual document creation.
Medical Service Directory
Quickly add medical services for each doctor, automating cost calculations. Select services with one click during appointments, where the patient instantly sees the total cost, the care, and the transparent pricing.
Patient Reminders & Notifications
We help you track all patient reminders efficiently and automatically. Select the reminder interval, and the platform stores the date, sends timely alerts, and notifies the patient for follow-up messages.
Task Management for Medical Team
Efficiently organize the reception, assistant, and doctor activities. Tasks are clearly assigned, with deadlines and automatic notifications for error-free collaboration. Automate workflows with Zarina CRM Medical.
KPI Reports
Access real-time KPI reports (medical and financial): new patients, consultations, doctor revenue, follow-up rate, or occupancy. Management decisions become quick, clear, and based on real-time data. Stay up-to-date with all indicators.
File Centralization
All medical and administrative documents (contracts, agreements, PDF files) are organized digitally in the patient’s file. Easily find files instantly with intelligent search — no time wasted looking through folders or manually sorting documents.
SMS & Email
Automatically send booking confirmations (email & sms), reminders for appointments or cancellations via SMS and email. Reduce no-shows, improve patient engagement, and keep them informed in real-time, with no administrative effort.
Automated Reviews
Automatically send feedback requests (via SMS & Email) after each consultation and gather real patient opinions. Get the clinic’s overall score, authentic reviews, detailed insights, and actionable data, building a professional image based on trust.
Partner Database
Efficiently manage collaborations with laboratories, medical suppliers, and other partners. All contact data and informations is centralized, constantly updated, and accessible to the team anytime, all in one place.
WhatsApp Contact
Instantly communicate with patients directly from Zarina CRM Medical — via WhatsApp Desktop, email, or phone call with just one click. Full access to interaction history for fast and personalized communication.
Smart Search
Instantly identify any patient, consultation, or medical document using intelligent search functionality in Zarina CRM Medical. Just type a few letters of the name, company, or document to get the relevant results instantly.
1-Click Document Generation
Automatically generate medical documents such as patient records, treatment plans, medical letters, and certificates — instantly completed with the correct data, all with just one click.
Smart Medical Reminders
Never miss an important clinical action again. Set smart reminders for appointments, consultations, follow-ups, and analyses, and Zarina CRM Medical will notify you automatically with the exact timing.
Instant Notification Center
Always stay up-to-date with the built-in notification center in Zarina CRM. Receive timely alerts for lead transfers, appointment expirations, message changes, and more, all automatically.
Unlimited Users
Zarina CRM Medical allows unlimited users to be added with no hidden costs or restrictions. Regardless of clinic size, each doctor, assistant, receptionist, and administrator can have their own configurable accounts with secure access.
Dedicated Account - Reception
The dedicated reception account offers full control over daily clinic activities. Users with this role can manage all doctors’ schedules, coordinate patient flow, and oversee consultation status, reports, payments, and finances.
Do you need customized features for your medical services?
Individual Management by One Doctor or Reception Account with Multiple Doctor Accounts
Zarina CRM Medical adapts to any type of practice, whether it’s a solo doctor managing their own appointments and patients, or a clinic with a reception and multiple doctors.
- – Individual Practice – One doctor has full access to all features: appointments, patient files, documents, and billing. Everything is centralized in a single, simple, and intuitive account.
- – Reception Account – The reception has full access to manage all patients, consultations, and documents. Doctors only access their own patient files, ensuring data confidentiality and compliance with GDPR rules.
- – Multidisciplinary Clinic – Each doctor has a separate account and visibility only over their own patients, while reception and clinic management have an overview: appointments, consultations, financial reports, and documents.
Thus, the CRM offers maximum flexibility: each role has access only to what’s relevant, and the workflow becomes organized, transparent, and secure.
Efficiently Automate Data Flow
When a patient schedules an appointment (either through reception or online), all their data is automatically entered into the CRM and centralized in the patient’s file.
The process is simple, clear, and eliminates the risk of errors or lost information.
- Step 1: The reception adds the appointment to the CRM, or the patient schedules it online.
- Step 2: The patient automatically receives an SMS and email confirmation with the date and time.
- Step 3: On the day of the consultation, the doctor sees their list of scheduled patients.
- Step 4: The consultation is completed, and the doctor can instantly generate a medical report, patient file, contract, or GDPR consent.
The entire workflow — from appointment to consultation and documents — is seamless and automated. Patients are informed on time, doctors save valuable time, and the reception has full control over daily activities.
Efficient Time Management with Smart Reminders
With Zarina CRM Medical, you’ll never miss an important action again. Set smart reminders for consultations, follow-ups, tests, payments, or internal tasks, and the system will notify you automatically at the perfect time.
You receive clear, personalized alerts for each doctor, patient, or department, ensuring the entire team stays synchronized and organized. Whether you need to confirm an appointment, send a medical letter, or complete a report, Zarina CRM Medical helps you maintain full control over daily activities.
The result? A more disciplined medical team, a more efficient clinic, and a workflow free of delays or administrative errors.
Zarina CRM Medical helps healthcare professionals across Dubai, Abu Dhabi, and the entire UAE streamline their operations, improve patient care, and enhance the overall efficiency of their practices.
Complete Medical History for Patients
In Zarina CRM Medical, each patient has a fully digital file, logically organized and easy to access. All essential information — personal data, medical history, allergies, treatments, prescriptions and lab results — is centralized in one place.
Access is instant: doctors, nurses, and reception staff can view the entire patient file within seconds, without the need to search through physical folders or scattered documents. Every consultation, investigation, or new medical document is automatically saved to the patient’s account, creating a complete and up-to-date history in real-time.
This way, you have a clear, secure, and always-available medical record, and patients benefit from a modern experience based on accuracy, confidentiality, and professionalism.
Unlimited Users – Grow Your Team Without Limits and Hidden Costs
Zarina CRM Medical gives you complete freedom to add as many users as you need, with no restrictions or additional fees. Whether you work with a small team or multiple departments and branches, each member can create their own account with customized roles and access levels.
Adding new users is instant, directly from the CRM interface, without technical processes or complicated configurations. The system ensures complete security, granting each user access only to the information relevant to their role, maintaining data order and confidentiality.
This way, your company becomes more flexible and easy to expand. The team collaborates efficiently, processes run smoothly without bottlenecks, and productivity naturally increases with each new member added to the platform.
Who is this Medical CRM Program for?
General & Family Practices
- General Medicine
- Pediatrics
- Nutrition and Dietetics
- Psychiatry / Psychology
- Medical Rehabilitation
Clinical Specialties
- Cardiology
- Endocrinology
- Gastroenterology
- Neurology
- Gynecology
- Urology
Diagnosis & Investigations
- ENT (Otorhinolaryngology)
- Ophthalmology
- Dermatology
- Medical Imaging
- Laboratory Tests
Surgical Practices & Therapies
- Dentistry
- Aesthetic / Plastic Surgery
- Kinesiotherapy
- Physiotherapy
- Multidisciplinary Clinics
Do you want to use Zarina CRM Medical in your clinic in Dubai, Abu Dhabi, or anywhere in the UAE?
Frequently Asked Questions - Zarina CRM Medical
What is Zarina CRM Medical and who is it for?
Zarina CRM Medical is a CRM software solution dedicated exclusively to the medical field, created for medical offices, clinics, and private hospitals in Dubai, Abu Dhabi, and across the UAE that want to efficiently manage both their medical and administrative activities in a single platform.
It is a self-hosted application, installed directly on the clinic’s own server, providing complete control over data and full compliance with GDPR regulations.
The system brings together all essential activities in one place: patient management, appointment scheduling, medical document generation, automated billing, and the creation of medical and financial reports.
By automating repetitive processes, Zarina CRM Medical reduces administrative time, eliminates operational errors, and gives medical staff more time for patient care.
This application is designed for individual practices, multidisciplinary clinics, and private hospitals that want to digitize their operations and work more efficiently.
Zarina CRM Medical helps the team maintain a clear record of each patient, consultation, and treatment, providing a modern, secure, and efficient experience for both doctors and patients across Dubai, Abu Dhabi, and the UAE.
How does Zarina CRM Medical help improve medical activity?
By automating administrative tasks and centralizing data in a single platform, Zarina CRM Medical eliminates time loss and the risk of human errors. Appointments, consultations, documents, and billing are interconnected, and the system sends automatic notifications and reminders for each important task.
As a result, receptionists, assistants, and doctors work in sync, without repeating the same actions or losing information.
The result? More time for patients, less time for administrative processes, a more organized clinic, and a smooth medical experience.
How long does it take to implement Zarina CRM Medical?
Implementation is fast and fully customized. After placing the order, the Zarina CRM team configures the platform according to your clinic’s requirements: fields, specialties, documents, and user roles.
The average implementation time is between 6 and 8 working days, depending on complexity. After installation, you will receive full access and user training, and the system will be 100% functional from day one.
Is patient data secure?
Zarina CRM Medical is a self-hosted solution, meaning that all data is stored exclusively on your clinic’s own server, not in the cloud. Access is encrypted, and data can be further protected with automatic backups and role-based authentication.
As a result, medical information and patient documents remain confidential and fully compliant with GDPR regulations.
Can we adapt the platform to our clinic’s needs?
Zarina CRM Medical is fully customizable.
You can request the addition of specific fields, dedicated reports, customized medical workflows, or integrations with existing applications.
Our development team creates tailor-made solutions for each type of clinic, ensuring that the platform perfectly fits your way of working.
Can we test the CRM before purchasing?
Yes. You can access a completely free demo of the Zarina CRM Medical application to see how it works in practice.
The demo includes all active modules — patients, appointments, documents, reports, and notifications — so you can experience the entire digitized medical workflow, at no cost and with no obligations.
If you haven’t noticed the access link to the demo interface, click here.
What are the prices for acquiring Zarina CRM Medical?
The Zarina CRM Medical license is priced at 10,200 AED, payable once. There are no monthly subscriptions or recurring costs. This price includes full installation on your server, initial configurations, workflow customization, standard KPI reports, and technical support during the implementation period.
The license is unique and nominal, granting exclusive usage rights to the purchasing company. The software cannot be resold, redistributed, or sublicensed in any form.
If you require additional features or complex integrations, these can be developed later based on a custom quote. It’s a one-time investment that ensures complete control and long-term operational efficiency.
What support do you provide after installing the CRM?
After installation, you will receive 3 months of free technical support in English, personalized remote training, and user guides. The Zarina CRM team offers email support for any questions or technical issues related to the smooth operation of the platform.
Our goal is for every client to use the platform to its full potential. You will have constant access to updates, improvements, and new features, with transparent costs. Technical support is focused on ensuring the CRM application functions properly. Any additional modifications or the addition of new features will be charged based on complexity.
Is technical knowledge required to use the CRM?
The Zarina CRM Medical interface is intuitive and easy to use, even for staff with no technical experience.
All modules are logically designed — from appointment scheduling to billing — so the medical team can adapt in just a few hours.
Upon installation, we provide comprehensive training and step-by-step video guides.
Can it be used on multiple devices?
Zarina CRM Medical is fully responsive and can be accessed from desktop, laptop, tablet, or smartphone.
Each user (doctor, receptionist, manager) can securely access their account from anywhere, without compromising data confidentiality.
The platform operates 100% online, with no additional applications required.
How is data flow managed in Zarina CRM Medical?
The standard workflow in Zarina CRM Medical is designed to fully automate the patient journey, from the first appointment to document archiving and financial reporting.
Everything flows logically, transparently, and without repetitive data entry.
Step 1 – Patient Appointment
The receptionist adds the appointment to the system, or the patient schedules it online.
The data is automatically saved in the CRM, and the patient receives confirmation via SMS and email.
Step 2 – Medical Consultation
The doctor accesses the patient’s digital file, where all the information is available: personal data, medical history, allergies, treatments, and previous tests.
After the consultation, the doctor fills out the report, adds the diagnosis, recommendations, and necessary investigations.
Step 3 – Generating Medical Documents
With just one click, patient files, treatment plans, medical letters, certificates, or GDPR agreements can be generated.
The documents are automatically saved in the patient’s file, without manual drafting.
Step 4 – Billing and Payment
The system automatically calculates fees based on selected services and generates the fiscal invoice, which is sent directly to SPV via SmartBill, FGO, or Oblio.
All payments are recorded in the patient’s file and included in financial reports.
Step 5 – Automatic Recall and Follow-up
After the consultation, the patient receives automated notifications for recall, evaluations, or feedback.
The system sends personalized SMS/email, and the doctor is notified on the dashboard of all upcoming actions.
Step 6 – Reporting and Analysis
The clinic manager can view real-time medical and financial indicators: number of patients, completed consultations, occupancy rate, income per doctor or specialty.
All data is centralized in detailed KPI reports.