- contact@zarinacrm.ae
- +971 58 987 5377
Services CRM software for service, maintenance, and consulting companies.
Zarina CRM Services is a self-hosted CRM application dedicated to companies offering services – from technical maintenance, repairs, cleaning, IT consulting, to those looking to manage their activities in an organized, automated, and secure way. The platform allows for client management, scheduling, and invoicing all in one place, providing a clear overview of all projects.
With detailed reports, centralized management, and quick access from any device, Zarina CRM Services fully digitizes your company's operations, whether you are based in Dubai, Abu Dhabi, or anywhere in the United Arab Emirates.
Trusted by leading businesses in Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Ajman, and Fujairah across the UAE region:
Organize your services, manage your clients, grow your business in UAE.
Zarina CRM is more than just a simple CRM – it’s a complete solution for service companies that want to optimize their operations. From scheduling, leads and offers, to invoicing and customer communication, everything is integrated into a unified system installed directly on your company's server. You have full control over the data, without any subscriptions and without relying on third-party services. Whether you are in Dubai, Abu Dhabi, or the UAE, Zarina CRM helps you streamline your business and achieve greater growth.
Want to see how Zarina CRM Services can transform your business?
Boost Your Efficiency with Zarina CRM Dubai, UAE
Zarina CRM Services is the ideal solution for businesses in Dubai, Abu Dhabi, and across the UAE looking to manage their entire service process in a structured and efficient way. From client management and service scheduling to invoicing and real-time workflow tracking, all activities are seamlessly integrated into one intuitive platform. Whether you run a small service business or a large team, Zarina CRM gives you complete control over your operations, client interactions, and daily tasks — with secure data stored on your own server and no monthly subscription fees.
Dashboard
Real-time visualization of key performance indicators such as total leads, sent offers, payments, and tasks. Predictable actions with Zarina CRM Dubai.
Client Management
Organize and track client relationships while optimizing your sales and communication processes. Manage data quickly and efficiently.
Client Profile
Gather all essential client information in one place — contact details, documents, conversation history, sent offers, and transactions.
Lead Management
Create, track, and efficiently manage leads to improve your sales team’s performance and convert more leads into active clients.
Offer Management
Simplify the creation and tracking of offers to boost conversion rates. Monitor progress and optimize your sales proposals easily with Zarina CRM Dubai, UAE.
Product Catalog
Keep all your products and services organized in one place — names, prices, and details — enabling automatic completion in leads, offers, and generated documents.
E-commerce Orders
Automatically import orders from connected online stores — no manual actions needed. All information is centralized in Zarina CRM for fast processing.
Billing Management
Easily track and control all incoming payments. View statuses, client details, and financial summaries in one place for a complete financial overview.
PDF Generator
Create repetitive documents in seconds without extra effort. The automated module eliminates manual, time-consuming tasks, ensuring speed and consistency.
Documentation
Instantly publish important information about warranties, procedures, or files directly from the CRM — no technical knowledge required.
1-Click Invoicing
Issue invoices instantly with a single click through direct integration with SmartBill, Oblio, or FGO. Enjoy fast, accurate, and fully automated billing without effort.
Automated Reviews
Automatically send follow-up messages after completed or lost orders to collect real customer reviews. Quickly gain authentic feedback and full visibility.
Notification Center
Stay informed about everything that matters from a single hub — reminders, lead transfers, due dates, and critical events — all under your full control.
Smart Reminders
Schedule reminders for any important activity. At the set date and time, receive pop-up alerts and notifications in the Notification Center so you never miss a task.
Follow-Up System
Fully automate the follow-up process. Send personalized emails to clients automatically based on previous interactions and activities.
Tasks & Activities
Create and track tasks for each agent. Manage assignments efficiently to improve organization and team performance.
Detailed Reports
Monitor lead progress over time with clear, data-driven insights. Evaluate campaign results and measure team performance.
Activity Calendar
Plan and organize activities with ease. Schedule meetings, calls, and important events in an intuitive, smart calendar.
File management
Manage client-related documents such as contracts, offers, and PDFs — all searchable and easily accessible in one place.
Support Tickets
Create and track support tickets effortlessly. Handle client requests and issues quickly with organized, structured ticket management.
Need features that perfectly fit your business?
Smart Search – Find What You Need Instantly
Zarina CRM Services is equipped with an advanced smart search system that gives you quick access to any information within the platform.
Simply type the first three letters of a client’s name or a company name, and the system will instantly display precise and relevant results, without the need to navigate through dozens of pages.
Practical example: when you start typing a client’s name or an offer title, the CRM automatically searches across all key modules – clients, leads, payments, activities, and tasks – allowing you to quickly access the information you need.
The smart search feature saves time, eliminates errors, and provides a complete overview of your interactions with each client. Everything is accessible in just a few seconds, regardless of the volume of data stored in the system.
Lead Transfer – Efficient Team Collaboration
When you identify that a lead is more suitable for another colleague, you can transfer it instantly, without any data loss or confusion. The process is quick, clear, and fully automated.
Step 1: Go to the “Lead Transfer” section.
Step 2: Select the colleague you want to assign the lead to.
Step 3: Click “Transfer” – the system takes care of the rest.
Automated Notifications
After the transfer, your colleague receives an immediate notification in the CRM and an informational email. The lead is taken over without delay, and you get confirmation that the process was successfully completed.
Why is it useful?
Team collaboration becomes smoother, leads are managed correctly and on time, and every agent knows exactly what to do. Everything runs transparently, with no risk of data loss or duplication.
Activity Reports – Insight for Smart Decisions
Zarina CRM Services offers a full suite of dynamic reports that help you monitor your business performance in the UAE — from Dubai to Abu Dhabi — and make data-driven decisions. Each report is updated in real time and provides a clear view of your leads, quotations, sales, and team activity.
Available report types:
- – LEAD EVOLUTION REPORT – See how leads change over time and identify trends.
- – LEAD VALUE REPORT – Analyze the total value of your leads.
- – LEAD ENTRY SOURCE REPORT – Identify where your leads are coming from.
- – LEAD SOURCE REPORT – Provides additional detail on the channels generating the best results.
- – SALES CHANCE REPORT – Evaluate the conversion probability for each lead.
- – LOST LEADS REPORT – Analyze the reasons leads are lost and optimize your strategy.
- – QUOTATION EVOLUTION REPORT – Track the progress of sent quotations and their statuses.
- – QUOTATION CONVERSION REPORT – Measure the rate at which quotations become actual sales.
- – TOP PRODUCTS / SERVICES REPORT – Identify the most popular services and products with the greatest impact.
- – EMPLOYEE PERFORMANCE REPORT – Evaluate team efficiency and individual results.
- – DELIVERY & DEADLINES REPORT – Monitor delivery deadlines and the extent to which they are met.
- – ACCEPTED QUOTATIONS – REVENUES REPORT – Analyze the revenues generated from accepted quotations.
- – QUOTATION STATUS REPORT – Get a clear view of the current status of all your quotations: sent, accepted, rejected, or expired.
With these reports, you can quickly identify what works, what needs improvement, and where growth potential lies — whether in Dubai, Abu Dhabi, or across the UAE as a whole. Zarina CRM Services transforms data into actionable insights for strategic decision-making.
Auto-Completion – Accurate Data in 2 Seconds
When adding a lead or a quotation, Zarina CRM Services provides a quick data auto-completion flow. Simply type the first 3 letters of the client’s name or company name and the system instantly displays relevant suggestions from the entire database.
Once you select the client/company from the suggestions, the associated fields (full name, address, contact details) are automatically populated. You save time, reduce repetitive tasks, and eliminate manual input errors.
The result? A faster and more accurate quoting and lead registration process, allowing your team to focus on customer interactions rather than administrative tasks — whether in Dubai, Abu Dhabi, or throughout the UAE.
Efficient Time Management through Smart Reminders
With Zarina CRM Services, you can quickly set personalized reminders for every important activity — leads, quotations, tasks, appointments, or support requests.
The system automatically notifies you at the perfect time, so you never miss an essential action or deadline. You always have a clear overview of the activities that need immediate attention.
Whether you need to follow up on a quotation, reach out to a client, or complete a request, the smart notifications help you stay on track and work in an organized manner.
The result? A more disciplined team, a better-coordinated workflow, and flawlessly managed customer relationships — with no risk of missing crucial tasks, whether you’re operating in United Arab Emirates.
Unlimited Users – Scalability Without Limits
With Zarina CRM, expanding your team is simple and limitless. Add as many users as you need, no matter the size of your company — from a single agent to a national network. Each member gets their own account, with configurable roles, rights, and access levels.
New users can be added instantly, directly from the CRM interface, without complicated procedures or hidden costs. Access to information is controlled, and data remains secure and well-organized, regardless of the number of active accounts.
This way, your business stays agile and scalable. Your team can grow without limits, collaboration becomes smoother, and productivity naturally increases with each new user integrated into the system — whether in Dubai, or across the UAE.
Do you want to implement Zarina CRM in your service company?
Frequently Asked Questions - Zarina CRM Services
What is Zarina CRM and who is it intended for?
Zarina CRM Services is a CRM software solution dedicated exclusively to service companies — from technical maintenance, repairs, consultancy, facility management, cleaning, to IT maintenance — that want to efficiently manage their daily operations and teams in a single platform.
It is a self-hosted application, installed directly on the company’s own server, providing full control over data, maximum security, and complete compliance with GDPR regulations.
The system brings together all essential processes in one place: customer and order management, scheduling interventions, tracking payments, automatically generating quotes and invoices, as well as performance and productivity reporting.
By automating repetitive tasks, Zarina CRM Services reduces administrative workload, minimizes human errors, and gives your team more time to focus on what matters — delivering fast, accurate, and high-quality services.
This solution is ideal for service companies of any size that want to digitize their operations, maintain clear records of all customers and projects, and efficiently organize teams and workflows.
Zarina CRM Services offers a comprehensive view of the entire operation — from the first client contact to the completion of the task and payment collection — transforming how your team plans, communicates, and delivers results.
How does Zarina CRM help improve medical activity?
Zarina CRM Services simplifies your company’s entire operation by automating administrative processes and centralizing all data in one platform. Every order, appointment, document, or payment is intelligently connected, and the system sends automated notifications and reminders for important actions.
As a result, your team works in coordination, without overlaps and without lost information.
The outcome? Clear workflows, satisfied clients, and a more efficient business where time is spent where it brings real value.
How long does it take to implement Zarina CRM?
The implementation of Zarina CRM Services is fast and fully customized. After placing the order, our team configures the platform according to the specific requirements of your company: types of services, workflows, documents, teams, and user roles.
The average implementation time is 6–8 working days, depending on the complexity level. After installation, you will receive full access, dedicated training, and technical support, ensuring that the system is 100% operational from day one.
Are client data secure?
Zarina CRM Services is a self-hosted solution, meaning all data is stored exclusively on your company’s own server, not in the cloud.
Access is secure and encrypted, and data can be further protected through automatic backups and role-based authentication. This ensures that client information, contracts, payments, and documents remain confidential, secure, and fully compliant with GDPR regulations.
Buy Zarina CRM Services now and enjoy complete control over your company’s data and processes.
Can we adapt the platform to our company’s needs?
The CRM software is fully customizable, tailored precisely to your company’s needs.
You can request the addition of specific fields, custom reports, dedicated workflows, or integrations with the applications you already use (e.g., MailChimp, Paypal, Whatsapp, etc.).
Our development team creates tailor-made solutions for every type of service business, ensuring that the platform perfectly reflects your way of working.
You pay once, with no monthly subscriptions, and enjoy complete technical support and continuous updates.
Can we test the CRM before purchasing it?
You can access a completely free demo of the Zarina CRM Services application to see how it works in practice.
The demo includes all active modules — clients, orders, appointments, documents, reports, and notifications — so you can test the entire digitized workflow, at no cost and with no obligations.
If you haven’t noticed the access link to the demo interface, click here and discover how Zarina CRM Services can completely transform the way you organize your business.
What are the prices for acquiring Zarina CRM software?
The Zarina CRM Services license is priced at 10,200 AED, payable once. There are no monthly subscriptions or recurring costs. This price includes full installation on your company’s server, initial configurations, workflow customizations, standard KPI reports, and technical support during the implementation period.
The license is unique and nominal, granting exclusive usage rights to the purchasing company. The software cannot be resold, redistributed, or sublicensed in any form.
If you require additional features or complex integrations, these can be developed later based on a custom quote. It’s a one-time investment that guarantees you full control, operational efficiency, and long-term technological independence.
What support do you receive after installing the CRM application?
After installation, you will receive 3 months of free technical support in English, personalized online training, and access to practical usage guides. The Zarina CRM team is always available to provide assistance via email and help you use the platform in the best possible way.
We want every client to fully leverage the potential of Zarina CRM Services. That’s why we consistently offer updates, improvements, and new features, all communicated transparently and implemented easily.
Technical support covers the proper functioning of the system, and any additional customization, integration, or new development is provided upon request, based on a fair assessment of complexity.
Is technical knowledge required to use it?
The Zarina CRM Services interface is intuitive and easy to use, even for staff with no technical experience.
All modules are logically structured — from managing orders and clients to invoicing and reporting — so the team can quickly adapt in just a few hours.
Upon installation, we provide comprehensive training and step-by-step video guides for a smooth and efficient transition to using the platform.
Can it be used on multiple devices?
Zarina CRM Services is fully responsive and can be accessed from desktop, laptop, tablet, or smartphone.
Each user — whether a manager, operator, or technician — can securely access their account from anywhere, without compromising data confidentiality. The platform operates 100% online, with no additional applications required, providing your team with maximum flexibility and efficiency from day one of use.