Ears
Right and left are separate, as they should be.
- Otoscopy, right ear
- Otoscopy, left ear
- Weber test
- Rinne test
Zarina CRM Medical · ENT profile
Software for ENT clinics, with otoscopy, endoscopy and audiometry in one visit
An ENT consultation examines three systems, often both sides, and adds a hearing test. When it is written as one paragraph, the left ear and the right ear blur together. Zarina CRM records otoscopy per ear, the nose and sinuses, the pharynx and larynx and the audiometry in their own fields, with the check-up recalled. It is installed on the clinic’s own server, with a lifetime licence.
Clinic workflow
From symptoms to the hearing test, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
History
Symptoms, history of present illness, allergies and current medication.
2
Ears
Otoscopy for each ear, Weber and Rinne tuning-fork tests.
3
Nose and sinuses
Anterior rhinoscopy, nasal endoscopy and the nasal septum.
4
Throat
Pharyngoscopy, tonsils on the Brodsky scale and laryngoscopy.
5
Hearing
Pure-tone audiogram threshold in dB HL and the tympanogram type.
6
Diagnosis and recall
ICD-10 diagnosis, treatment and the next check-up date.
The ENT examination
What the ENT chart records
Each region and each side has its own fields.
Nose and sinuses
From rhinoscopy to endoscopy.
- Anterior rhinoscopy
- Nasal endoscopy
- Nasal septum
- Findings per side
Throat
The pharynx and larynx, with a scale where it helps.
- Pharyngoscopy
- Tonsils on the Brodsky scale
- Laryngoscopy
- Findings recorded per visit
Hearing
Audiometry and tympanometry in the same visit
The hearing test is part of the consultation, not a separate printout.
Audiometry
The pure-tone threshold recorded in the visit.
- Threshold in dB HL
- Recorded per visit
- Compared over time
- Attached report if needed
Tympanometry
The tympanogram type next to the otoscopy.
- Tympanogram type
- Per ear
- Next to the otoscopy
- Part of the signed visit
Treatment and follow-up
What was decided, and when to look again.
- ICD-10 diagnosis
- Treatment and recommendations
- Recommended investigations
- Next check-up date
Follow-up
Recurring problems need a history, not a memory
- Episodes are counted in the record. Recurrent tonsillitis or otitis is visible as a series of visits, which matters when surgery is discussed.
- The Brodsky grade is comparable. Tonsil size is a scale value, so it can be compared between visits.
- Referrals come out of the visit. Referrals for imaging or surgery are issued from the signed visit.
- A signed visit is locked. Visits are saved as drafts and locked once signed. Corrections are added as addenda, with author and date.
The rest of the clinic
What else is included, from the Medical edition
The ENT profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It records, it does not decide. The application holds what the clinician observed and decided. The clinical judgement belongs entirely to them.
- It is not connected to the audiometer. Audiometry values are entered in fields or attached as a report. There is no device integration by default.
- It does not store endoscopy video. Findings are recorded; images can be attached, but video capture is not part of the application.
- It does not calculate drug doses. Treatments are written by the doctor; we do not take on a function where an error could reach the patient.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Insurance claims are logged, not submitted. The claims log is exported as CSV / XLSX. Direct submission to eClaimLink, Shafafiya or a TPA portal is not part of the standard delivery.
- Integrations run through your own accounts. WhatsApp, payments, e-invoicing: each works with your company’s subscription and keys, not ours.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in an ENT clinic
Appointments, otoscopy and tuning-fork tests, nasal endoscopy, the Brodsky scale, audiometry, treatment and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If the examination is one paragraph
The problems below are not hypothetical. They are the reasons clinics look for software.
Which ear?
“Tympanic membrane retracted” — the note does not say which side.
Otoscopy is recorded per ear.
The audiogram in a drawer
The hearing test was done last year, and nobody can find it.
Audiometry is part of the visit.
The fifth tonsillitis
Nobody counted the episodes before the surgery discussion.
Each visit is on the record, with the Brodsky grade.
Licensing model
A lifetime licence, not a monthly subscription
The ENT profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your examination fields
We adjust the ENT fields and scales to how your doctors examine and report.
Team training
Reception, assistants and clinicians are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
ENT clinics and practices that want a structured examination per side and audiometry in the visit, on their own server.
It is for
Polyclinics where ENT shares the patient record with paediatrics and family medicine.
It is not for
Anyone looking for endoscopy video capture or audiometer integration. Those are not part of the standard delivery.
Security
Where the data lives and who is responsible for it
A clinic’s records are health data. Their place is on the clinic’s server, not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the ENT profile
Is the ENT profile a separate product?
No. It is a configuration of the Medical edition, with the ENT chart activated. You also get the rest of the Medical edition’s modules.
Is otoscopy recorded for each ear?
Yes, with Weber and Rinne tests in their own fields.
Is audiometry included?
Yes: the pure-tone audiogram threshold in dB HL and the tympanogram type.
Which scale is used for the tonsils?
The Brodsky scale, recorded per visit.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales, lists and calculations yourself, per specialty.
Where is the patient data stored?
On the clinic’s server. The application is self-hosted, so data does not pass through our infrastructure.
How many users can we have?
Unlimited. The licence is not paid per user, so adding clinicians or front-desk staff does not change the price.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to ENT.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If ENT is one of several departments, see the polyclinic setup.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Paediatrics CRM
Growth charts on WHO references and the immunisation schedule with overdue doses calculated.
Family medicine CRM
Vital signs flagged when abnormal, prevention, screening and chronic care.
Neurology CRM
GCS, cranial nerves, MRC power, MMSE and EDSS, with EEG and EMG results.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
Ears, nose, throat and hearing, on the clinic’s server
We install Zarina CRM on your side, adjust the ENT chart and train the team. From that moment on, the application is an asset of the clinic, not a monthly expense.