Test request
Who asked for what, why, and how the patient was prepared.
- Investigation type
- Referring doctor
- Clinical indication
- Preparation (e.g. fasting)
Zarina CRM Medical · laboratory and imaging profile
Software for laboratories and diagnostic centres, from the request to the validated report
A diagnostic centre lives on requests that arrive from many doctors and results that must go back to them. When requests are on paper and reports are in a folder, the referring doctor calls and the patient waits. Zarina CRM keeps the request, the referring doctor, payment status, samples with their ID, validated results and the structured imaging report on one record. It is installed on your own server, with a lifetime licence.
Centre workflow
From the request to the report, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
Request
Investigation type, referring doctor, clinical indication and preparation.
2
Payment status
Self-pay, insurance or referral, recorded before the sample is taken.
3
Collection
Collection date, samples taken and the sample ID or barcode.
4
Results
Results entered and validated, attached to the patient record.
5
Imaging report
Region, contrast, radiation dose, findings, impression and BI-RADS.
6
Delivery
The report goes to the patient and the referring doctor; the visit is invoiced.
The request and the samples
What the laboratory chart records
The form follows the sample, from the request to the validated result.
Sample collection
Every sample identified, so results go to the right patient.
- Collection date
- Samples taken
- Sample ID / barcode
- Payment status
Results
Results recorded and validated, not just typed in.
- Validated results
- Attached to the patient record
- Visible at the next request
- Exportable for the doctor
The imaging report
Structured imaging reports, not free-text letters
The report has fields, so the impression and the category can be found again.
Examination
What was examined and how.
- Region examined
- Contrast medium
- Radiation dose (DLP / DAP)
- Technique
Findings and impression
The radiologist’s reading, in the structure of a report.
- Findings
- Impression
- BI-RADS for breast imaging
- Signed with the visit
Referring doctors
The doctors who send you patients, managed as partners.
- Requests per referring doctor
- Reports sent back
- Partner record
- Reports on referral volume
Control
Every sample traceable, every report signed
- The sample ID links the tube to the patient. Barcode or ID is recorded at collection, so results cannot be attached to the wrong record.
- Payment status is known before collection. Self-pay, insurance or referral is decided at the request, not discovered at the till.
- Reports come out of the signed visit. The report is generated from the structured fields and locked once signed; corrections are addenda.
- Referral volume is measurable. You can see which doctors and partners send you patients, and how many.
The rest of the clinic
What else is included, from the Medical edition
The laboratory and imaging profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It is not a laboratory analyser interface. Results are entered and validated in the application. Direct connection to analysers (LIS middleware) is not part of the standard delivery.
- It is not a PACS. Images are not stored or viewed as DICOM. The application holds the request and the report.
- It does not interpret results. Validation and interpretation belong to the laboratory and the radiologist.
- It records, it does not decide. The application holds what the clinician observed and decided. The clinical judgement belongs entirely to them.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Insurance claims are logged, not submitted. The claims log is exported as CSV / XLSX. Direct submission to eClaimLink, Shafafiya or a TPA portal is not part of the standard delivery.
- Barcode printing depends on your printer. Sample IDs are recorded in the application; label printing is configured with the printer you use.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in a laboratory and imaging centre
Appointments, the test request, sample collection with ID, validated results, the structured imaging report and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If requests arrive on paper and reports leave by email
The problems below are not hypothetical. They are the reasons clinics look for software.
The request without a doctor
The patient brings a paper with a stamp nobody can read.
The referring doctor is a field on the request.
The unlabelled tube
Two samples, one name, and a doubt nobody wants.
Each sample gets its ID at collection.
The report the doctor never got
The referring doctor calls to ask for the result.
Reports are linked to the request and the doctor who sent it.
Licensing model
A lifetime licence, not a monthly subscription
The laboratory and imaging profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your investigations and partners
We load your test catalogue, prices, referring doctors and report templates.
Team training
Reception, assistants and clinicians are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
Medical laboratories, collection points and imaging centres that want requests, samples and reports on one record, on their own server.
It is for
Diagnostic centres working with many referring doctors and clinics.
It is not for
Anyone looking for an analyser middleware, a PACS or a hospital LIS. Those are not part of the application.
Security
Where the data lives and who is responsible for it
A diagnostic centre holds results for many patients and doctors. Their place is on your server, not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the laboratory and imaging profile
Is the laboratory and imaging profile a separate product?
No. It is a configuration of the Medical edition, with the laboratory and imaging chart activated. You also get the rest of the Medical edition’s modules.
Can I record the referring doctor?
Yes. Every request records the referring doctor, and you can report on requests per doctor.
Are sample barcodes supported?
Each sample gets an ID or barcode at collection; label printing is configured with your printer.
Does the imaging report include BI-RADS?
Yes. The structured report has region, contrast, radiation dose, findings, impression and BI-RADS.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales, lists and calculations yourself, per specialty.
Where is the patient data stored?
On the clinic’s server. The application is self-hosted, so data does not pass through our infrastructure.
How many users can we have?
Unlimited. The licence is not paid per user, so adding clinicians or front-desk staff does not change the price.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to laboratory and imaging.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If the centre also runs consultations, see the polyclinic setup.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Family medicine CRM
Vital signs flagged when abnormal, prevention, screening and chronic care.
Cardiology CRM
ECG and echocardiography in structured fields, SCORE2 risk and the LDL target.
Gastroenterology CRM
Endoscopy and colonoscopy findings, Boston score, biopsies and liver elastography.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
Requests, samples and reports, on your own server
We install Zarina CRM on your side, load your test catalogue and partners and train the team. From that moment on, the application is an asset of the centre, not a monthly expense.