History
The context that decides the investigations.
- Symptoms
- History of present illness
- Family history
- Alcohol use
Zarina CRM Medical · gastroenterology profile
Software for gastroenterology clinics, with endoscopy, colonoscopy and liver follow-up
Gastroenterology runs on procedures and surveillance: the colonoscopy that found a polyp, the biopsy result, the next scope in three years. When reports are PDFs and the surveillance interval is in someone’s head, patients are lost. Zarina CRM records endoscopy and colonoscopy findings, the Boston score, biopsies, H. pylori and liver elastography in fields, and the surveillance date feeds the recalls. It is installed on the clinic’s own server, with a lifetime licence.
Clinic workflow
From symptoms to surveillance, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
History
Symptoms, history of present illness, family history, medication, allergies and alcohol.
2
Bristol scale
Stool form recorded on the Bristol scale.
3
Endoscopy
Sedation, upper GI endoscopy and colonoscopy findings, Boston preparation score.
4
Biopsies
Biopsies taken and Helicobacter pylori status.
5
Liver
Abdominal ultrasound, liver findings and elastography in kPa.
6
Surveillance
ICD-10 diagnosis, treatment, and the surveillance date feeds the recalls.
The gastroenterology assessment
What the gastroenterology chart records
History and symptoms in fields, so they can be compared at the next visit.
Bristol scale
Stool form as a scale value, not a description.
- Bristol stool scale
- Recorded per visit
- Compared over time
- Next to the symptoms
Medication and allergies
What matters before sedation and treatment.
- Current medication
- Allergies
- Past medical history
- Visible to every doctor
Endoscopy and liver
Procedures and the liver, in structured fields
The findings are fields, so a report is also data.
Upper GI and colonoscopy
The procedure findings, with the quality of the preparation.
- Sedation
- Upper GI endoscopy findings
- Colonoscopy findings
- Boston bowel preparation score
Biopsies
What was sampled, and what came back.
- Biopsies taken
- Helicobacter pylori
- Histopathology follow-up
- Recorded in the visit
Liver
Imaging and stiffness for liver follow-up.
- Abdominal ultrasound
- Liver findings
- Elastography in kPa
- Compared over time
Surveillance
The next colonoscopy is a recall, not a note
- Surveillance intervals feed the recalls. After a polyp or a liver finding, the next check-up date puts the patient in the recall list.
- Every procedure stays in its visit. Findings, preparation score and biopsies are on the record, in order.
- Documents come out of the record. Medical letters and referrals are issued from the signed visit.
- A signed visit is locked. Visits are saved as drafts and locked once signed. Corrections are added as addenda, with author and date.
The rest of the clinic
What else is included, from the Medical edition
The gastroenterology profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It records, it does not decide. The application holds what the clinician observed and decided. The clinical judgement belongs entirely to them.
- It does not capture endoscopy images or video. Findings are recorded; images can be attached, but there is no endoscopy tower integration by default.
- It is not a pathology system. Biopsy results are recorded when they come back; the histopathology laboratory remains separate.
- It does not calculate drug doses. Treatments are written by the doctor; we do not take on a function where an error could reach the patient.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Insurance claims are logged, not submitted. The claims log is exported as CSV / XLSX. Direct submission to eClaimLink, Shafafiya or a TPA portal is not part of the standard delivery.
- Integrations run through your own accounts. WhatsApp, payments, e-invoicing: each works with your company’s subscription and keys, not ours.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in a gastroenterology clinic
Appointments, the gastroenterology history, endoscopy and colonoscopy, biopsies, liver ultrasound and elastography, treatment and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If procedure reports are PDFs
The problems below are not hypothetical. They are the reasons clinics look for software.
The polyp without a follow-up
The colonoscopy found a polyp; the three-year scope was never booked.
The surveillance date puts the patient in the recall list.
The biopsy nobody chased
The sample was sent; the result arrived by email and stayed there.
Biopsies are recorded in the visit, with the follow-up.
The elastography without a series
Liver stiffness was measured twice, in two different reports.
Elastography is a field, compared between visits.
Licensing model
A lifetime licence, not a monthly subscription
The gastroenterology profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your procedures and intervals
We adjust the procedure fields and surveillance intervals to your protocols.
Team training
Reception, assistants and clinicians are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
Gastroenterology clinics and endoscopy units that want structured findings and surveillance recalls, on their own server.
It is for
Polyclinics where gastroenterology shares the record with family medicine and the laboratory.
It is not for
Anyone looking for endoscopy video capture or a pathology LIS. Those are not part of the application.
Security
Where the data lives and who is responsible for it
A clinic’s records are health data. Their place is on the clinic’s server, not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the gastroenterology profile
Is the gastroenterology profile a separate product?
No. It is a configuration of the Medical edition, with the gastroenterology chart activated. You also get the rest of the Medical edition’s modules.
Are endoscopy and colonoscopy recorded in fields?
Yes: sedation, findings, the Boston bowel preparation score, biopsies and Helicobacter pylori.
Is liver follow-up included?
Yes: abdominal ultrasound, liver findings and elastography in kPa.
How do surveillance recalls work?
The next check-up date in the visit feeds the recall list.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales, lists and calculations yourself, per specialty.
Where is the patient data stored?
On the clinic’s server. The application is self-hosted, so data does not pass through our infrastructure.
How many users can we have?
Unlimited. The licence is not paid per user, so adding clinicians or front-desk staff does not change the price.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to gastroenterology.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If gastroenterology is one of several departments, see the polyclinic setup.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Laboratory & imaging CRM
Test requests, samples with barcode, validated results and structured imaging reports.
Family medicine CRM
Vital signs flagged when abnormal, prevention, screening and chronic care.
Nutrition clinic CRM
Body composition, energy requirement, target weight and the meal plan.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
Endoscopy, liver and surveillance, on the clinic’s server
We install Zarina CRM on your side, adjust the gastroenterology chart and train the team. From that moment on, the application is an asset of the clinic, not a monthly expense.