History
The context of the presentation.
- Present illness
- Past and family history
- Medication and allergies
- Substance use
Zarina CRM Medical · psychiatry profile
Software for psychiatry clinics, with the mental state examination, scales and medication monitoring
Psychiatric records are among the most sensitive a clinic holds, and among the most structured: mental state, risk, scales, medication and its monitoring. When they sit in a shared cloud or a notebook, both confidentiality and continuity suffer. Zarina CRM records the mental state examination, the risk assessment, PHQ-9, GAD-7 and CGI-S and the medication plan with monitoring, on the clinic’s own server, with a lifetime licence.
Clinic workflow
From history to medication review, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
History
Present illness, past and family history, medication, allergies and substance use.
2
Mental state
Appearance, mood, thought, perception, orientation and insight.
3
Risk
The risk assessment, recorded in its own section.
4
Scales
PHQ-9, GAD-7 and CGI-S, recorded per visit.
5
Medication
The plan, side effects and monitoring (lithium, ECG, metabolic panel).
6
Follow-up
ICD-10 diagnosis, treatment and the next check-up date.
The mental state examination
What the psychiatry chart records
The form follows the structure of a psychiatric assessment.
Mental state
Each domain in its own field.
- Appearance and behaviour
- Mood and thought
- Perception and orientation
- Insight
Risk assessment
Recorded in its own section, not inside a paragraph.
- Risk assessment
- Part of every visit
- Visible in the history
- Signed and locked
Scales and medication
PHQ-9, GAD-7, CGI-S and medication monitoring
Response to treatment is measured, and the monitoring that some medications need is recorded.
Scales
Recorded per visit, so response to treatment is visible.
- PHQ-9
- GAD-7
- CGI-S
- Your own scales, if needed
Medication plan
What the patient takes and how it is going.
- Medication plan
- Side effects
- Changes recorded per visit
- Recommendations
Monitoring
The checks some medications require.
- Lithium levels
- ECG
- Metabolic panel
- Next check-up date
Confidentiality
Psychiatric data handled as the most sensitive data
- The data stays on your server. Nothing passes through our infrastructure; the clinic decides where the server is.
- Access is by role, and logged. Reception sees appointments, not the mental state examination. Every chart opening is in the access log.
- Patient data requests are recorded. Requests to access or correct personal data under the UAE PDPL are handled on the patient record.
- A signed visit is locked. Visits are saved as drafts and locked once signed. Corrections are added as addenda, with author and date.
The rest of the clinic
What else is included, from the Medical edition
The psychiatry profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It records, it does not decide. The application holds what the clinician observed and decided. The clinical judgement belongs entirely to them.
- It does not assess risk for you. The risk assessment is recorded by the clinician. The application does not score or predict risk.
- It does not calculate doses or interactions. Medication is recorded by the psychiatrist; there is no dosing or interaction engine.
- It is not an emergency service. The application records care. Crisis response stays with the clinic’s own procedures.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Insurance claims are logged, not submitted. The claims log is exported as CSV / XLSX. Direct submission to eClaimLink, Shafafiya or a TPA portal is not part of the standard delivery.
- Psychology and psychiatry can share the record, or not. If your clinic has psychologists too, their notes can be kept separate by role. We configure who sees what.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in a psychiatry clinic
Appointments, the psychiatric history, mental state examination and risk, PHQ-9, GAD-7 and CGI-S, medication and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If psychiatric notes live in a shared drive
The problems below are not hypothetical. They are the reasons clinics look for software.
The scale nobody repeated
PHQ-9 was done at the first visit and never again.
Scales are fields in every visit.
The missed lithium level
Monitoring was due, and nobody remembered.
Monitoring is recorded, and the check-up date is recalled.
The file anyone could open
Notes in a shared folder, with no record of who read them.
Access is by role, with a log.
Licensing model
A lifetime licence, not a monthly subscription
The psychiatry profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your roles and scales
We configure who sees what, the scales you use and the monitoring fields.
Team training
Reception, assistants and clinicians are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
Psychiatry clinics and practices that want a structured assessment, scales and medication monitoring, on their own server.
It is for
Mental health centres combining psychiatry and psychology, with access separated by role.
It is not for
Inpatient psychiatric units needing ward and dispensing modules. Those are not part of the application.
Security
Where the data lives and who is responsible for it
Psychiatric records are among the most sensitive data a clinic holds. Their place is on the clinic’s server, not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the psychiatry profile
Is the psychiatry profile a separate product?
No. It is a configuration of the Medical edition, with the psychiatry chart activated. You also get the rest of the Medical edition’s modules.
Which scales are included?
PHQ-9, GAD-7 and CGI-S, recorded per visit. Others can be added with the form builder.
Is medication monitoring recorded?
Yes: the medication plan, side effects and monitoring such as lithium levels, ECG and metabolic panel.
Who can see the mental state examination?
Only the roles you allow. Every opening of a chart is written to the access log.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales, lists and calculations yourself, per specialty.
Where is the patient data stored?
On the clinic’s server. The application is self-hosted, so data does not pass through our infrastructure.
How many users can we have?
Unlimited. The licence is not paid per user, so adding clinicians or front-desk staff does not change the price.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to psychiatry.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If your practice is psychotherapy, see the psychology version.
Psychology CRM
Session notes encrypted in the database, the PHQ-9 and GAD-7 scales and the therapy plan.
Neurology CRM
GCS, cranial nerves, MRC power, MMSE and EDSS, with EEG and EMG results.
Family medicine CRM
Vital signs flagged when abnormal, prevention, screening and chronic care.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
Assessment, scales and medication, on the clinic’s server
We install Zarina CRM on your side, configure roles and scales and train the team. From that moment on, the application is an asset of the clinic, not a monthly expense.