Symptoms
Recorded as checkboxes, not reworded each time.
- Frequency, nocturia
- Weak stream
- Other symptoms as checkboxes
- History of present illness
Zarina CRM Medical · urology profile
Software for urology clinics, with IPSS, PSA and uroflowmetry visit after visit
Urology follows numbers over years: the IPSS, the PSA, the prostate volume, the residual urine. When each one is on a different printout, a rising PSA can go unnoticed. Zarina CRM records symptoms, the IPSS flagged when above normal, PSA, ultrasound and uroflowmetry in fields, and the next check-up feeds the PSA recalls. It is installed on the clinic’s own server, with a lifetime licence.
Clinic workflow
From symptoms to the PSA recall, in 6 steps
Every step exists as such in the application, in the order in which the data is entered.
1
Symptoms
Symptoms as checkboxes, history of present illness, medication and allergies.
2
IPSS
The symptom score, flagged when above normal.
3
PSA
Total PSA and prostate volume.
4
Ultrasound
Kidney and bladder ultrasound and post-void residual.
5
Flow and urine
Uroflowmetry Qmax and urinalysis or urine culture.
6
Diagnosis and recall
ICD-10 diagnosis, treatment, and the next check-up feeds the PSA recalls.
The urological assessment
What the urology chart records
Symptoms and scores in fields, so they can be compared.
IPSS
The score that follows lower urinary tract symptoms.
- IPSS score
- Flagged when above normal
- Recorded per visit
- Compared over time
Medication and allergies
What matters before prescribing.
- Current medication
- Allergies
- Past medical history
- Recorded once, visible to all
Investigations
PSA, ultrasound and uroflowmetry in the same visit
The investigations are fields, not attachments, so the trend is visible.
PSA and prostate
The values that drive follow-up.
- Total PSA
- Prostate volume
- Recorded per visit
- PSA recalls
Ultrasound
Upper and lower tract, with the residual.
- Kidney ultrasound
- Bladder ultrasound
- Post-void residual
- Findings
Flow and urine
Function and infection.
- Uroflowmetry Qmax
- Urinalysis
- Urine culture
- Recommended investigations
Follow-up
A PSA series, not a single value
- Every PSA stays in its visit. The history shows the series, so a change between visits is visible.
- PSA recalls are automatic. The next check-up date feeds the recall list, so surveillance patients come back on time.
- Documents come out of the record. Medical letters and referrals for imaging or surgery are issued from the signed visit.
- A signed visit is locked. Visits are saved as drafts and locked once signed. Corrections are added as addenda, with author and date.
The rest of the clinic
What else is included, from the Medical edition
The urology profile is not a separate product. It is a configuration of the Medical edition, so you also get the rest of its modules.
Appointments and front desk
The calendar per doctor and per room, with check-in, the waiting room and walk-ins handled at reception.
- Schedule per doctor and per room
- Check-in and waiting room
- Walk-ins and rescheduling
- Reminders before the appointment
Treatment plans and estimates
Plans in phases, an estimate the patient accepts online, and service packages sold as a whole.
- Plans split into phases
- Estimate with online acceptance
- Service packages
- Linked to the patient record
Payments, VAT and insurance
Clinic payments by doctor and method, invoices with 5% VAT and the insurance claims log.
- Invoices in AED with 5% VAT
- Payments by doctor and method
- Insurance claims log, CSV / XLSX export
- Outstanding amounts per patient
Built for the UAE
Payroll and accounting needs of a clinic operating in the Emirates, not adapted from another country later.
- WPS payroll with the SIF file
- End-of-service gratuity
- Connectors for accredited e-invoicing providers
- Zoho Books, Tally and Wafeq
Patient communication
WhatsApp, requests, reviews and NPS surveys, all linked to the patient record instead of someone’s phone.
- WhatsApp conversations on the record
- Online requests and follow-ups
- Reviews and NPS surveys
- Feedback tickets with deadlines
Reports and automation
Ten ready-made medical reports, plus workflows and tasks that run without someone remembering them.
- Appointments, utilisation, waiting time
- New and returning patients, revenue
- Top services, recalls and stock
- Workflows, follow-ups and tasks
What the application does not do
It records and calculates, it does not decide
We state them explicitly, because the application is used in clinical practice.
- It records, it does not decide. The application holds what the clinician observed and decided. The clinical judgement belongs entirely to them.
- It is not connected to the uroflowmeter. Qmax and other values are entered in fields. There is no device integration by default.
- It does not interpret PSA. Values are recorded and recalled; the interpretation is the urologist’s.
- It does not calculate drug doses. Treatments are written by the doctor; we do not take on a function where an error could reach the patient.
Transparency
What to know beforehand
We prefer to be precise from the start, including about the things the application does not do.
- It does not submit data to NABIDH, Malaffi or Riayati on its own. The application is not a connector to the emirate health information exchanges by default. If your licence requires a connection, it is built as a separate integration project.
- Insurance claims are logged, not submitted. The claims log is exported as CSV / XLSX. Direct submission to eClaimLink, Shafafiya or a TPA portal is not part of the standard delivery.
- Integrations run through your own accounts. WhatsApp, payments, e-invoicing: each works with your company’s subscription and keys, not ours.
- Installation requires a server. The application runs on your side. If you have no hosting, we set it up together, but it remains yours.
Video tour · 7 minutes
See Zarina CRM Medical in a urology clinic
Appointments, symptoms and the IPSS, PSA and prostate volume, ultrasound and uroflowmetry, treatment and payments – on real screens of the Medical demo, with English subtitles.
Where you are today
If PSA values live in lab printouts
The problems below are not hypothetical. They are the reasons clinics look for software.
The rising PSA
Three values in three envelopes, never side by side.
Each PSA is in its visit, in the history.
The surveillance patient who disappeared
Due for a PSA in six months; nobody called.
The next check-up feeds the PSA recall list.
The IPSS nobody repeated
The score was taken once, at the first visit.
IPSS is a field in every visit, flagged when high.
Licensing model
A lifetime licence, not a monthly subscription
The urology profile is part of the Medical edition. It is paid once, installed on your side and remains the clinic’s.
- Unlimited users. You do not pay per doctor, nurse or receptionist. The number of accounts does not change the price.
- The platform is activated by module. Choose the package that covers what you use, with unlimited users.
- Prices and packages are published. You will find them on the pricing page, with what each option includes.
- Updates do not lock you in. An existing installation receives new versions without needing a new licence.
Implementation
What you get when you sign the contract
Installation on your server
We install the application on the clinic’s hosting and configure it around the real workflow, not a generic one.
Your investigations
We adjust the urology fields and recall intervals to your protocols.
Team training
Reception, assistants and clinicians are trained on their own roles, not on every screen of the application.
Fit
Who it is for and who it is not for
It is for
Urology clinics and practices that want IPSS, PSA and investigations in structured fields, on their own server.
It is for
Polyclinics where urology shares the record with family medicine and the laboratory.
It is not for
Anyone looking for endourology video or device integration. Those are not part of the application.
Security
Where the data lives and who is responsible for it
A clinic’s records are health data. Their place is on the clinic’s server, not with us.
- Installation is on your side. The application runs on the clinic’s server, so patient data does not pass through our infrastructure — and stays in the UAE if your server is there.
- Health data is handled as health data. Sensitive fields are encrypted, and every opening of a chart is written to the access log.
- Access is by role, with a log. Doctors, nurses and reception see only what their role allows, and you can see who opened what.
- Patient data requests are handled in the application. Consents, and requests to access or correct personal data under the UAE PDPL, are recorded on the patient record.
Frequently asked questions
Answers about the urology profile
Is the urology profile a separate product?
No. It is a configuration of the Medical edition, with the urology chart activated. You also get the rest of the Medical edition’s modules.
Is the IPSS score included?
Yes, recorded per visit and flagged when above normal.
Which investigations are recorded?
Total PSA, prostate volume, kidney and bladder ultrasound, post-void residual, uroflowmetry Qmax and urinalysis / urine culture.
How do PSA recalls work?
The next check-up date in the visit feeds the recall list automatically.
Can the chart be changed?
Yes. The form builder lets you add sections, fields, scales, lists and calculations yourself, per specialty.
Where is the patient data stored?
On the clinic’s server. The application is self-hosted, so data does not pass through our infrastructure.
How many users can we have?
Unlimited. The licence is not paid per user, so adding clinicians or front-desk staff does not change the price.
How do I see the application before ordering?
Ask for demo access. You receive a personal link to the Medical edition test installation, set to urology.
Other medical profiles
The same solution, configured for another practice
The Medical CRM is configured by speciality. If urology is one of several departments, see the polyclinic setup.
Polyclinic CRM
Every specialty with its own chart, on one shared patient record.
Laboratory & imaging CRM
Test requests, samples with barcode, validated results and structured imaging reports.
Family medicine CRM
Vital signs flagged when abnormal, prevention, screening and chronic care.
Gastroenterology CRM
Endoscopy and colonoscopy findings, Boston score, biopsies and liver elastography.
Medical CRM
The complete solution: patient file, appointments, invoicing and portal, for a practice or clinic.
All specialities
The 23 configured specialities, each with its own form, demo and video tour.
No monthly subscription
IPSS, PSA and investigations, on the clinic’s server
We install Zarina CRM on your side, adjust the urology chart and train the team. From that moment on, the application is an asset of the clinic, not a monthly expense.