Courier and shipping integration, labels and tracking from the order
The waybill is created from the order, the label is downloaded in the format your printer takes, the shipment status appears on the record, and cancellation happens inside the CRM. With your own courier account and contract.
From $2,900 excl. VATone-time payment, no monthly subscription
Courier and shipping integration, straight from the order. Waybill creation and cancellation, labels, tracking and cash on delivery, without leaving the CRM.
Works together with: Connectors and API, Online store integration, UAE e-invoicing.
What happens when the waybill is typed into another application
The data already exists on the order, and it gets retyped anyway.
- Someone opens the courier portal separately and copies the name, phone and address from the order.
- The waybill number is copied back into the CRM by hand, so the team knows what shipped.
- The tracking link is pasted manually into the message to the customer.
- A misspelt area or building is discovered only when the parcel comes back.
- At thirty orders a day, retyping consumes hours every week.
- Nobody knows how many shipments failed, or with which courier.
What the shipping integration includes
A complete flow, from creating the waybill to cancelling it.
Waybill from the order
Recipient, weight, parcel count and cash on delivery are taken from the order. The operator checks and confirms.
- Data taken automatically
- COD and declared value
- Payer set per shipment
- Reference and notes
Labels ready to print
The label downloads in the size your printer takes, and several waybills can come out in one PDF.
- Printer-ready sizes
- Several in one PDF
- Batch printing
- Reprint at any time
Tracking on the order
The shipment history sits on the order, so support answers without opening another system.
- Full history
- Scheduled refresh
- Status on the order
- No link hunting
Cancellation from the CRM
A waybill created by mistake is cancelled from the CRM, while the courier still allows it.
- Cancel through the API
- No phone call
- Trail kept
- Before pickup
Several couriers in parallel
More than one account can be configured, and the courier is chosen when the waybill is created.
- Multiple accounts
- Chosen at creation
- Your own rates
- Compared in reports
Accounts and keys stay yours
The contract is between you and the courier. Credentials live in your own installation.
- Direct contract
- Rates you negotiated
- Keys in your install
- No intermediary
What changes in the first month
It shows up within the first few dozen shipments.
Shipping stops being retyping
Order data becomes a waybill without manual work.
- No copying
- No transcription errors
- Less time per order
Labels print in batches
At the end of the day, in one PDF.
- One print run
- Fewer mismatches
- Faster dispatch
Customers track their own parcels
The number and link go out automatically.
- Fewer calls
- Automatic notice
- Transparency
Support answers first time
The shipment status is on the order.
- No app switching
- History visible
- Shorter handling
Address errors are caught earlier
Validation happens in the CRM, before dispatch.
- Fewer returns
- Cleaner addresses
- Freight saved
Couriers become comparable
Cost and failure rate per courier.
- Cost per shipment
- Refusal rate
- Decisions on evidence
How a shipment travels, step by step
From a confirmed order to cancellation, if it comes to that.
Courier interfaces do not reliably reject an address that does not exist. In our testing on another market, a courier accepted a waybill with a non-existent county and locality without any error.
- The courier may accept a bad address
- A bad address becomes a failed delivery
- Freight is charged either way
- Validation belongs in the CRM
- Area and zone lists are kept updated
- Errors surface before dispatch
We validate against the courier’s own locality or zone list inside the CRM, before the waybill is created, rather than trusting the interface to refuse it.
- 1
The order reaches the dispatch stage
Manually or by rule.
- 2
Details fill in from the order
Recipient, parcels, weight, COD.
- 3
The waybill is created at the courier
Number and tariff come back into the CRM.
- 4
The label is downloaded and printed
Alone or in a batch.
- 5
Status updates from tracking
On a schedule, plus when the order is opened.
- 6
If needed, the waybill is cancelled
While the courier still permits it.
What reduces the administrative load on shipping
Configurable rules, no programming.
Waybill on stage change
The order enters dispatch, the waybill is created.
Notice to the customer
Number and tracking link, by email or WhatsApp.
Order status update
Delivered or refused is reflected in the CRM.
Alert on stuck shipments
If a shipment sits in one state too long.
Report per courier
Shipments, deliveries, refusals, average cost.
Address check before creation
Against the courier’s zone list.
Access to courier accounts and shipment data
Credentials stay in your own installation.
- Credentials never leave the server Courier API keys stay in your own installation.
- Creation can be limited by role Not every user needs to issue waybills.
- Customer addresses stay with you Only what the shipment needs goes to the courier.
- Every transmission leaves a trail Who created and who cancelled a waybill.
- Cancellation is an audited action Recorded with author and time.
- No transmission to unconfigured parties Data goes only to the couriers you set up.
What to prepare before the first shipment
Decisions worth making in advance.
Contract and API credentials
From each courier you work with.
Default dimensions and weights
For standard parcels, so they are not typed each time.
Courier selection rule
By destination, weight or goods type.
Label format
Matched to your printer.
Zone or area list
Taken from the courier and refreshed periodically.
Scheduled server job
For refreshing shipment status.
The limits of the shipping integration, stated plainly
What the module does not do.
- Address validation stays with you. A courier interface may accept a non-existent address without an error, so the check belongs in the CRM.
- Tariffs come from the courier, on your contract. The CRM neither negotiates nor estimates another price.
- Cancellation depends on the courier. After pickup it is usually no longer possible through the interface.
- No route optimisation for your own delivery team.
- Returns are not picked up automatically; a return waybill is created manually.
- If the courier service is unavailable, creation waits; the order in the CRM is unaffected.
When the shipping integration makes sense and when it does not
Stated plainly.
A good fit if
The situations in which the module pays for itself quickly.
- You ship parcels daily, with one or more couriers.
- You work with cash on delivery and need it recorded per order.
- You sell online and orders already land in the CRM.
- You care about real cost per courier and refusal rate.
Not a fit if
The situations in which we recommend not buying it now.
- You ship a handful of parcels a month, by hand.
- You deliver only with your own team, no external courier.
- You have no direct contract with any courier.
- Everything is collected from your premises.
Which package the connectors and API module belongs to
The module is licensed together with external integrations.
Two licensable modules
The programming interface, keys and events are part of the API and integrations module. Connectors to external services and data feeds form the connectors module. They can be activated separately.
What the core includes
The mandatory core brings users and roles, clients and contacts, a lead and sales pipeline, custom fields and 15 interface languages.
Invoicing and payment connectors
They are used together with the invoicing module and the payments and collections module.
Pricing and configurations
Package composition and prices by edition are on the pricing page.
Companies that have trusted Zarina CRM
Shipping integration: what it costs and what you get
You pay once. Everything that follows is written here, not in hidden conditions.
It is part of the API and integrations module, on top of the mandatory core. The package composition and the price per edition are on the pricing page.
Cheaper in a bundle. The tiers group several packages at a price lower than their sum:
- Start2 packages + core$2,900−19%
$3,570 - Pro5 packages + core$3,480−34%
$5,280 - Business8 packages + core$4,640−38%
$7,460 - Enterprise13 packages + core$6,970−31%
$10,080
List prices, excl. VAT, one-time payment, unlimited users. The struck-through price is the sum of the packages bought individually. Current offers apply on the pricing page.
What you pay over time for a subscription CRM
Over 3 years, the subscription costs $10,480; the Zarina Start licence costs $2,900, once.
An indicative comparison: enter the subscription price you pay now. The licence does not grow with the number of users.
What you get
- A lifetime licence, with no subscription and no per-user charge
- Unlimited users, on the same licence
- 6 months of warranty on correct operation: fixing errors and inconsistencies
- Implementation, configuration and team training, included in the price
- The licence is verified locally, on your own server: the application does not depend on our servers to work
How long it takes and what is needed
- 48 hours in the standard configuration; up to 14 working days with customisation around the company’s workflow
- Your own server or web hosting with cPanel, with an SSL certificate
- PHP 7.4 or newer (8.x recommended) and MySQL / MariaDB
- The PHP extensions mysqli, json, mbstring; curl, gd and zip for integrations, PDF and exports
- One cron task, for reminders and automations
Where data lives
- The data stays on your server and does not pass through ours
- Roles and rights per user, two-factor authentication
- An audit trail and limits on login attempts
- Consents and data subject requests, managed in the application
- Digitally signed updates and backups from the application
Questions about courier and shipping integration
Do I need my own contract with the courier?
Where are the API credentials kept?
Can a waybill be created with cash on delivery?
Can I print several labels at once?
What happens if the customer address is wrong?
Can a waybill be cancelled from the CRM?
Does it work with several couriers in parallel?
Get the complete product sheet by email
A six-page document with everything you need to know before a sales conversation. No obligation and no sales call.
- The platform core and the 13 module packages, with what each one contains
- The features and modules of the edition you choose, plus available integrations
- Full pricing and what it includes: installation, training, data import, warranty
- The native integrations available and the situations where the platform is not a good fit
Take control of your operations, once
We install Zarina CRM on your hosting, configure it around your own workflow and train your team. From that moment on, the application is an asset of your company, not a recurring expense.